At Lead Sherpa, we surround ourselves with high-level talent that shares our mission and vision, and we will continue to deliver overwhelming value to our customers through our drive towards relentless innovation.  Core Values RESPECT - We believe in having empathy and treating people the right way, and that includes the team, our family, our clients, and ourselves. INNOVATION - We innovate quicker than our competition can copy, and we remain curious, always searching for better solutions that give us an edge. DRIVE - We have a strong desire to drive forward and dominate as the leaders in our industry so we can provide the very best service to our clients. INTEGRITY - We honor our promises and we always follow through with what we say we are going to do. Period. Culture We run a lean organization. Our team is 100% remote, operating with a high level of autonomy and trust. Schedules are flexible as long as deadlines are hit. Our team takes full ownership of every project—not only do they work well independently without supervision, but they also work well within the team ecosystem. Our company culture cultivates a feeling of camaraderie and a sense of belonging and direction. Every team member knows exactly what our targets are, where we are going, and how we will get there. Our team also has the focus and drive to power through the challenges that every company encounters from time to time. When we are on the top of the mountain, we use that same focus and drive to keep the flywheel spinning ever faster so we can ride that momentum! Our founder and CEO is a man of his word and he expects everyone on the team to be as well. Integrity is one of our most important core values. If you say you are going to do something, then do it. We rely on team members who are committed to fulfilling their promises. We proactively search for ways to uplevel our game and perform better than the day before! We foster mentor-type relationships between team leaders and the members of their team to help them grow personally and professionally, and we offer personal development training and other courses to further the enrichment of our team members. We keep a positive outlook on life and see the glass as half full. We love to celebrate our wins and recognize when our team demonstrates our core values. For example, there may be a team member in engineering who stays up late working on a solution for a particular challenge. Fellow team members are encouraged to look for, reward, and reinforce those kinds of actions. We have a peer-to-peer awards system that reflects our core values, and when we spot team members doing something right, we award them with points that can be accumulated and redeemed for rewards that are specifically and personally meaningful to them. This may include a nice dinner out on the town at a high-end restaurant or tickets to a sporting event. We also reinforce these positive behaviors at our bi-weekly meetings where team members receive “Sherpa Shoutouts” in recognition of the core values they have demonstrated through their work. We also place very high importance on personal and family time and celebrate birthdays and anniversaries. We enjoy the freedom to create the schedules we want while maintaining the integrity of our work. Lead Sherpa is based in Denver, Colorado, however, we have a 100% remote team who work for us all across the Western Hemisphere, from Canada, all the way down to Brazil. This allows us to source the best talent possible and offer perks of time and location freedom that exist as a result of being a remote and globally connected company. These “A-Player” team members are driven, self-motivated and thirsty to learn and acquire new skills quickly, and who are diligent in their work. Our focus is on creating a dynamic, positive and supportive work environment where our team members can grow and thrive. Team members enjoy company-sponsored health care, a flexible time-off policy, and are eligible for a 401(k) retirement plan with generous company matching contributions. We take ownership of our roles and are treated with respect, creating an ideal work environment for us to thrive and attract other high-quality team members. We also support our team members with the necessary resources and training to enhance their performance. Lead Sherpa has an open door policy focusing on radical transparency and SOLUTIONS. When it comes to speaking with the CEO, team members are expected to present him with two possible solutions anytime a challenge comes up, and then also give their best recommendations for which avenue to take and why. We are competitive warriors fiercely working towards market domination. We solve problems together, we WIN together, and we DOMINATE together. Media Lead Sherpa received the Silver award in 2020 for the Best in Biz Awards, Fastest-Growing Company of the Year in the country (1-99 employees). We continue to grow at an impressive rate year after year and we attract top-tier talent who have the desire to grow and thrive with us as we expand into different markets. Founder Feeling I can’t help but be filled with pride and gratitude as I look back on how far we have come. Lead Sherpa’s growth has been exponential, and our early stage growth has outpaced other well known tech companies by orders of magnitude. We continue to expand our scope and experience rapid growth, and our revenue and profitability are a reflection of that. We are committed to creating more value, serving more people, and creating a bigger impact in the world, and even though we are focused on market domination, we remain humble and grounded. We have encountered technology setbacks, regulation changes, and other obstacles beyond our control, but as a team, we have remained strong, committed, and have rallied together to identify solutions, forge ahead, and continue to serve clients at the highest level. I am constantly on the search for more A-Players to join our team and offer them the opportunity to grow with us. If Lead Sherpa sounds like the perfect place where you can put your drive, hard work, talent, and skills to good use, then let’s talk. Together we can build an exciting future. If everything I’ve just shared resonates with you, then I invite you to reach out to us to see if we’re a match. Compensation Starting at $40000/yearly DOE + bonus incentives (salary may vary based on location) Responsibilities: The Customer Support Specialist is an integral part of ensuring we address immediate issues and barriers our customers are experiencing. This role does this by: • Responding quickly to incoming customer questions, concerns, and issues in a professional manner • Providing empathetic and thoughtful responses to customers through Facebook, Freshdesk, email, and phone as needed • Communicating clearly and detailed as needed to provide customers with accurate and helpful information • Producing knowledge base articles and continually develop resources that benefit customers • Anticipating additional questions or concerns a customer may have and proactively address them • Working closely with customer success, product, and engineering teams to ensure issues are resolved and customers are successful • Monitoring performance and take ownership to improve metrics, such as customer satisfaction, first response time, etc. Qualifications: EXPERIENCE • 2 years of professional experience in Customer Support or Account Management • Experience with ticketing platforms such as ZenDesk, FreshDesk, etc. • Experience with SaaS company a plus • Ability to write and produce detailed and understandable technical documentation • Ability to remain calm and professional both in writing and verbally, with any and all customers • Ability to learn new technologies quickly and proactively • High School Diploma or equivalent required • Bachelor's Degree in related field a plus Compensation: $40,000 yearly DOE + bonus incentives

• The Customer Support Specialist is an integral part of ensuring we address immediate issues and barriers our customers are experiencing. This role does this by: • Responding quickly to incoming customer questions, concerns, and issues in a professional manner • Providing empathetic and thoughtful responses to customers through Facebook, Freshdesk, email, and phone as needed • Communicating clearly and detailed as needed to provide customers with accurate and helpful information • Producing knowledge base articles and continually develop resources that benefit customers • Anticipating additional questions or concerns a customer may have and proactively address them • Working closely with customer success, product, and engineering teams to ensure issues are resolved and customers are successful • Monitoring performance and take ownership to improve metrics, such as customer satisfaction, first response time, etc.