Benefits:
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Free food & snacks
Health insurance
Opportunity for advancement
Training & development
Vision insurance
Company Overview
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision. Position Overview
.Lead Shop Technician is responsible for the direct supervision of all shop technicians. Training all shop technicians for all levels of services, Performing services including brakes, rotors, oil change, transmission, differential, cooling system maintenance, repairing and replacing automotive component•
Perform preventative maintenance on vehicles to ensure customers can drive away feeling safe and at ease
and additional services (e.g. wiper blades, air filters, etc.). He/she communicates with all shop personnel, educating them on necessary preventive vehicle maintenance. Perform final safety and quality check Additional duties may include courtesy, hood and pit tech services Essential Duties and Responsibilities
Responsibilities include : Lead Shop Technician is responsible for the direct supervision of all shop technicians .Training all shop technicians for all levels of services . Designate and coordinate all shop duties to ensure all services are done in a quick timely manner with efficiency and accuracy. •Perform preventative maintenance on vehicles to ensure customers can drive away feeling safe and at ease .Ensure proper execution of all activities in the service bays
•Work in tight spaces as dictated by the vehicle's needed repair · Performing preventive maintenance on fluid services equipment
· Explaining our company programs, and services To all shop technicians to achieve high customer satisfaction and increased revenues · Attending training sessions that are applicable to the career path and position requirements
· Following appropriate safety procedures and notifying the Center Manager of safety hazards or needed equipment repairs
Customer Relations
Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.
Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.
Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
Remind departing customers to submit feedback about their visit.
Thank all departing customers and remind them to return.
Resolve customer complaints and damage claims.
. •Keeping a brisk work pace in a high-volume environment Work safely, wear safety gear, and keep the work area clean and organized.
Use Echo System / Echo services and vehicle information
Direct the vehicle into the bay
Place fender covers on the vehicle
Perform light check and check/fill automatic transmission fluid(when applicable), condition and level of oil, power steering fluid, windshield washer fluid, coolant, battery electrolyte
Remove and check emissions components: Replace top-side oil filter, when applicable. air filter, cabin air filter, breather, and radiator cap. Deliver emissions components to the center manager for customer presentation. when applicable Install emissions components
Perform a visual inspection of belts, hoses, and other hood compartment components, document unusual conditions
Perform additional services, as needed,
Record information on Work Order
Perform final safety and quality check
Other Duties and Responsibilities In addition to the duties listed above, every crew member is responsible for general center maintenance and cleaning duties such as mopping, washing center windows, lawn mowing, clearing litter, snow and ice from the site, and cleaning restrooms. Crew members must attend crew meetings and run errands as required, as well as in the event that Center Manager or Assistant Center Manager is unavailable to perform. such duties. cash register functions and credit card handling and Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection. (Service Review).Welcome customers immediately in a professional manner. Explain Grease Monkey services and pricing during the Welcome, Wait/Show and Departure. in the event that Center Manager or Assistant Center Manager is unavailable to perform. such duties. Job Qualifications
Customer service skills Basic literacy (ready, writing, math skills) Verbal communication skills
Ability and license to operate motor vehicles
Ability to properly use mechanical hand tools
Attention to detail
Previous experience - Minimum 2 years actual experience as an Automotive Lube tech required
Capable of maintaining all makes/models of vehicles
Work in tight spaces as dictated by the vehicle's needed repair
Keeping a brisk work pace in a high-volume environment
Vehicle Inspections - digital a plus
Ability to perform a wide variety of vehicle maintenance
Takes direction well
Great attitude, willing to do whatever is needed
Always willing to learn and improve
Working Conditions Materials Used: Automotive oils, fluids and lubricants, windshield washer fluid, battery electrolyte. Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift. Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.
Requirements: •Capable of maintaining all makes/models of vehicles all makes/models of vehicles •Work in tight spaces as dictated by the vehicle's needed repair · Commitment to excellence at all levels of service Automotive and retail experience · Good communication skills and upbeat personality
·
•
Job Type: Full-time
Pay: Salary based on experience.
Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Life insurance • Paid time off • Referral program
Schedule: • Monday to Saturday • Weekend availability
License/Certification: • Driver's License (Preferred)
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.