Benefits:

401(k)

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Flexible schedule

Free food & snacks

Opportunity for advancement

Training & development

Wellness resources

Hand and Stone Massage and Facial Spa, located in Olathe, is seeking a dedicated and dynamic Lead Spa Associate. You're a critical link in ensuring our customers' experience in our spa is nothing other than outstanding, while also providing essential support and leadership to our front desk team.

Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success and enjoys leading a team? We can teach you everything you need to know about the spa industry – all we need is YOU to bring your excellent customer service skills and leadership potential!

We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. We are looking for full-time with weekend and evening availability.

What sets Hand & Stone Apart:

Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.

Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. **LifeMart program benefits available in spas who partner with ADP)

Responsibilities

As a Lead Spa Associate, you'll ensure operational efficiency, deliver customer service excellence, manage retail, and support your team. Your key responsibilities include:

Meet membership sales goals.

Oversee daily front desk operations, ensuring smooth check-ins, check-outs, and efficient scheduling.

Provide exceptional customer service to members and guests, building lasting relationships, and resolving customer issues promptly and professionally.

Manage retail inventory and develop strategies to meet retail sales targets.

Train and mentor Spa Associates on customer service best practices and product knowledge.

Foster a positive and collaborative team environment, assisting in onboarding new associates and providing ongoing guidance.

Maintain detailed knowledge of the menu of services (we'll train you!).

Capable of working flexible hours.

Effectively communicate sales, promotions, and service options with clients.

Uphold spa cleanliness standards.

Bring a positive and energetic attitude.

Answer phones, schedule appointments, and file documents.

Perform various other duties as assigned.

What’s in it for you?

Competitive Compensation: Hourly wage PLUS commissions.

Contests: Put your sales skills to the test!

Career Advancement: Potential for rapid advancement, including management roles, based on performance.

Ongoing Training: We are ALWAYS learning and improving.

Flexible Hours: We're open 9-9 Monday thru Saturday and 9-5 Sunday and your busy lifestyle is on our mind!

Positive and Professional Work Environment: We like to have fun and keep work interesting.

Employee Discounts: Who wouldn’t want discounts on products, services, AND gift cards?

Qualifications

Having a high school diploma or equivalent is required.

Must be 18 years old or older.

Must be exceptionally organized and have great attention to detail.

Must be a strong team player with the ability to work independently with minimal supervision.

Prior experience in customer service and a demonstrated ability to lead or mentor others is a plus.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.