Benefits:

Company parties

Competitive salary

Flexible schedule

Free food & snacks

Free uniforms

Training & development

Job Description:

Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.

Hand and Stone Massage and Facial Spa, located in Mooresville, NC, is seeking a Lead Spa Sales Associate who love to meet people, make money and have fun!! You are a critical link in ensuring that our customers' experience in our spa is outstanding!

Do people naturally look to you as a leader among friends and coworkers? Do people often refer to you as their "positive, high energy" friend? Are you a passionate individual who is motivated by success and dollars? If you’re assertive, competitive, and love to win — Hand & Stone Massage and Facial Spa wants YOU! We’ll teach you everything you need to know about the spa industry. All you need to bring is your energy, natural leadership skills, customer service passion, and a winning smile.

As a Lead Spa Sales Associate, you’ll not only deliver an exceptional guest experience but also take on added responsibilities that support our management team in keeping the spa running smoothly. This is a client-facing, sales-focused role that sets the tone for the spa’s success every day.

Responsibilities:

Welcome and greet members/guests with professionalism and positivity.

Deliver excellent customer service to ensure an exceptional spa experience.

Answer phones, book appointments, and manage scheduling efficiently.

Drive sales of memberships, gift cards, and service upgrades.

Promote the health and wellness benefits of massage therapy and skincare services.

Maintain a clean, professional, and inviting spa environment.

Assist management with operational tasks, including but not limited to:

Inventory management

Basic accounting and report preparation

Help with Compliance related documentation

Administrative and filing procedures

Be available to cover front desk associate shifts when needed.

Serve as a role model on the front desk with a positive, team-focused, and sales-driven attitude.

What’s in it for you?

Competitive Compensation - hourly wage PLUS generous commissions, no limit on what you can earn!

Contests - do you want to put your sales skills to the test? See what we have in store!

Career Advancement - You have the potential for rapid advancement, including leadership roles, based on performance.

Ongoing Training - We are ALWAYS learning and improving.

Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!

Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!

Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?

Qualifications:

3-5 year of sales and customer service experience (spa or wellness industry background required).

Having a high school diploma or equivalent is required

Self Starter, take ownership of your success

Prior leadership, key holder, or supervisory experience strongly desired.

Strong communication skills – both verbal and written.

Positive, energetic, and professional appearance and demeanor.

Ability to multitask, prioritize, and stay calm under pressure.

Team player with a passion for health, wellness, and client care.

Driver's license and transportation to and from work

Must be a strong team player with the ability to work independently with minimal supervision

Proficient with Computer Utilization

Word, Google Sheets and Excel skills

Social Media prowness

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.