Job Title:
Lead Technical Program Manager
Overview:
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Modern Access team is looking for a Lead Technical Program Manager (Scrum Master) to act as a leader and drive its efficiency and use of Agile Scrum within the organization. While we are not an application development team, we still use Agile Scrum to support our efforts to deliver customer value. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. You must be a team player with a positive attitude who is enthusiastic about bringing a vision of the future to life.
Role
• Play a key role in the success of the team by ensuring Scrum practices are effectively implemented, allowing the team to focus on delivering customer value and developing an agile mindset.
• Serve as an integral member of the leadership team, supporting peers and their direct reports in adopting and applying Agile Scrum methods.
• Foster a positive team environment by promoting a "fail fast, learn quickly" mindset that encourages innovation and continuous improvement.
• Facilitate all Agile Scrum ceremonies and cadences, ensuring they are effective, and outcomes oriented.
• Measure and track team effectiveness by monitoring velocity and other key performance metrics to drive continuous improvement.
• Support backlog management by helping the team create clear, concise, and prioritized backlog items.
• Partner with stakeholders across the organization to align Mastercard's project tracking and reporting standards with the team's Agile Scrum framework.
• Track and update key project initiatives for quarterly reviews, including preparing reports and presentation materials.
• Coach the team on Agile and Scrum principles to strengthen collaboration, transparency, and adaptability.
• Demonstrate servant leadership by modeling the values and responsibilities of the Scrum Master role.
• Collaborate cross-functionally to ensure seamless work handoffs and proper intake of new requests.
• Lead audit-related efforts within the team, acting as the liaison to stakeholders to ensure smooth audit execution and adequate documentation from development teams.
All about you:
• Act as a strong advocate and champion for Agile principles and practices across teams and the organization.
• Support multiple Scrum teams, including those that are globally distributed, ensuring alignment and effective collaboration.
• Facilitate Agile ceremonies and promote a culture of continuous improvement and accountability.
• Coach teams and leaders on Agile values, Scrum practices, and servant leadership principles.
• Identify and remove impediments to enable teams to focus on value delivery.
• Collaborate closely with Product Owners and stakeholders to maintain a clear, prioritized backlog.
• Leverage metrics (velocity, capacity, and sprint performance) to track and improve team effectiveness.
• Utilize Agile tools such as Jira and Confluence to manage and communicate progress.
• Certified Scrum Master (CSM) or equivalent certification preferred but not required.
• Bachelor's or Master's degree in business, Computer Science, Information Technology, or a related field.
To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.