Benefits:

401(k) matching

Bonus based on performance

Company car

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Position Overview

We are seeking a highly skilled and experienced Lead Technician to join our commercial foodservice equipment service team (Hot and Cold Side). The Lead Technician will oversee technical operations in the field, ensure high-quality service delivery, provide mentorship to junior technicians, and serve as the primary point of contact for complex service calls. This role requires strong technical expertise, leadership ability, and a commitment to exceptional customer service. Must be able to travel between Long Island, NYC, NJ, Westchester and Rockland County.

Key Responsibilities

Technical Service & Repair

Diagnose, troubleshoot, and repair a wide range of commercial foodservice equipment, including ovens, fryers, grills, refrigeration units, dishwashers, steamers, and other cooking appliances.

Perform preventative maintenance and ensure all repairs meet company and manufacturer standards.

Lead on-site installation and start-up of new equipment.

Leadership & Mentorship

Provide guidance, training, and technical support to field technicians.

Conduct ride-alongs to ensure adherence to quality and safety standards.

Assist with onboarding and skill development for new team members.

Customer Service

Act as the primary point of contact for high-priority clients and escalated service issues.

Communicate effectively with customers, and management regarding repairs, timelines, and recommendations.

Ensure customer satisfaction by maintaining professionalism and service excellence.

Operational Support

Coordinate with the service manager to schedule and prioritize jobs.

Maintain accurate service records, parts usage, and work order documentation.

Assist with parts ordering and inventory control for field operations.

Safety & Compliance

Ensure all work is performed in compliance with OSHA, EPA, and manufacturer guidelines.

Promote a culture of safety among all team members.

Qualifications

Experience: Minimum 5 years in commercial foodservice equipment repair; leadership or supervisory experience preferred.

Technical Skills: Strong knowledge of electrical, gas, plumbing, and refrigeration systems related to commercial kitchen equipment.

Certifications:

EPA Section 608 Refrigerant Certification (Required)

CFESA Certification (Preferred)

Other Requirements:

Valid driver’s license with clean driving record

Ability to lift 50+ lbs and work in various kitchen environments

Strong problem-solving and decision-making skills

Excellent communication and interpersonal skills

Benefits

Competitive salary with performance incentives

Company vehicle, phone, tablet, some tools and uniforms provided

Health, dental, and vision insurance

Paid time off and holidays

Ongoing training and certification opportunities

$75k - $115k/yr depending on their knowledge, experience, and leadership skills