Job Description

The Ministry Support Representative is a vital member of the Ministry Services team, responsible for ensuring precise inventory control, accurate accounts receivable transactions, and excellent customer service for both domestic and international LTW supporters. Uniquely gifted to enjoy detailed data entry processes and solve different problems each day, this is an opportunity to join the Kingdom work of transforming hearts around the world. By efficiently and effectively following the key daily processes of data and inventory support, the Ministry Support Representative is a critical part of furthering the mission and vision of LTW.

Your specific responsibilities will include, but are not limited to:

• System entry and follow-up on customer orders, donations, and general ministry inquiries received by mail, web, call center, and over the phone
• Opening, detailing, sorting, forming batches/deposits for entering and processing incoming orders, donations, questions, and prayer requests
• Retrieving and importing for processing call center transactions/notes including orders, donations, questions, and prayer requests
• Review and processing of web imports to include resolving errors/duplicate accounts and completion of deposits
• Non-cash data entry
• Calendar year-end tax statement processing/research
• Assisting Ministry Relations with product data entry/fulfillment
• Creating new product code, monitor existing
• Product inventory control
• Assisting with new account and monthly donor mailings

Qualifications

The Ministry Support Representative is both highly detail oriented and relational. To thrive and be successful, you must be proactive while maintaining a calm and professional manner. To qualify as a candidate you should possess the following characteristics and experience:

• Associate Degree required, Bachelor’s preferred
• 3+ years of customer service and data entry experience required
• Accounts receivable experience desired
• Personal qualities of honesty, integrity, credibility, friendliness; professional, selfless servant, punctual, and detail oriented
• Must be a problem solver, organized, and a team player
• Superior telephone communication skills
• Office automation skills: Microsoft Word, Excel, and Outlook required
• Must agree with LTW’s Church Membership & Statement of Faith

Desired Characteristics of Applicants
When Leading The Way reviews applicants for an open position, we look for certain characteristics we believe are important to maximizing the ministry of LTW and fully utilizing the spiritual gifts and talents as individuals.

• Christian. We believe that to contribute to our mission it is essential that a person maintain a vibrant Christian faith.
• Called. Work at LTW is not just another job; it is the work of God and an employee should sense the call of God on his or her life work within the ministry.
• Competent. In addition to being a Christian and having a sense of calling, a person must be fully competent to perform all the duties of the position.
• Committed. Because of LTW’s high standards and its belief in good stewardship, it is essential that all employees manifest a high level of commitment to their job responsibilities and the ministry as a whole.

Additional Information

Compensation for the Ministry Support Representative includes:

• Salary range of $40-$45K
• 403(b) retirement plan with matching contributions
• Paid medical, dental, and vision insurance
• Paid vacation, holiday and sick time

LTW is both an equal-opportunity employer and a Christian, nonprofit, religious organization. We conduct hiring without regard to race, color, ancestry, national origin, age, sex, marital status, parental status, or disability of an otherwise-qualified individual. The status of LTW as an equal-opportunity employer does not prevent the organization from hiring staff based on their religious beliefs so that all staff share the same religious commitment, which is central to our stated religious purpose and day-to-day operations.

This job posting is being managed by Forrest Johnson Recruiting on behalf of LTW.