Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is seeking a Workplace Experience Manager to join our dynamic team in Boston. The ability to work a flexible schedule is required. Evenings and occasional weekend shifts will be required.

ABOUT LATHAM & WATKINS

Latham & Watkins is a global law firm consistently ranked among the top firms in the world.  The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation and collaboration.

ABOUT THE ROLE

As a Workplace Experience Manager, you will be responsible for the development and execution of strategies and procedures employed at the local office to deliver a first class office experience for internal and external clients of the firm. You will engage in a variety of office suite management functions including, but not limited to: facilities, conference center, space management, food & beverage, vendor relations, and first class client service delivery standards.

WHAT YOU WILL DO:

• Partner with office administration to deliver a top quality, client-focused in-office and virtual working experience.
• Manage dynamic utilization of collaboration spaces, shared seating, assigned seating, amenity spaces, and all other spaces.
• Foster relations with office building management personnel and vendors.
• Influence and direct first class client service delivery by department staff and applicable vendors. Drive one-stop resolution for internal and external client inquiries.
• Lead the commitment to enriching the physical workplace with a focus on office aesthetic, high level of cleanliness, tidiness, and appearance standards.
• Direct the planning and day-to-day operation of the conference center, and office-wide events.
• Serve as a leader and team member, promoting effective and collaborative work practices, exhibiting high professional and ethical standards, and building strong and accountable relations throughout the local office and across the firm.
• Manage time and attendance, counselling, scheduling, performance and development of department staff.
• Develop and manage budget and expense requirements for the department, monitoring variances and forecasts.

ABOUT YOU

• You have extensive administrative, management, and hospitality experience, and know how to lead a dynamic team in an often ambiguous environment.
• You dream big, act confidently, and curate experiences in the workplace that will make people feel valuable, part of the community, and always impressed by the level of service you expect and deliver.
• You don’t mind rolling up your sleeves to get the job done.
• You are warm and welcoming – you make people feel “at home”, and influence others to do the same.
• You have top notch communication skills – both written and verbal. You will communicate with large and small audiences, you know how to adjust your communication accordingly.
• You are emotionally intelligent – you are intuitive enough to know what each client and team member needs. 
• You are a critical thinker – you see the big picture and act comfortably autonomously and in ambiguity.
• You are a leader in innovation, collaboration, productivity and inclusion.
• You have exceptional attention to detail, you care immensely of the appearance and upkeep of the physical office. You also have well-developed and professional interpersonal skills, with the ability to interact effectively with people at all organizational levels of the Firm.

DESIRED EXPERIENCE AND QUALIFICATIONS

• A Bachelor’s degree (required).
• A minimum of five (7) years of hospitality or customer service management (required).
• Hotel management, facility/office management, law firm, or corporate environment experience
• The ability to work a flexible schedule; evenings and occasional weekend shifts will be required.

Successful candidates will not only be provided with an outstanding job opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• 10 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Wellness programs (e.g. membership to HeadSpace, access to mental health services, well-being events, etc.)
• Professional Development programs
• Employee discounts
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is an Equal Opportunity Employer. Our commitment to diversity, equal opportunity, pro bono work and sustainability enables Latham & Watkins to draw from a remarkable wealth of talent to create one of the world's leading law firms. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are.

Latham & Watkins is also committed to protecting the health and well-being of our employees and partners, their families, and members of our community against COVID-19. Accordingly, we require all partners and employees based in the United States to be fully vaccinated against COVID-19, unless they have a documented underlying medical condition or sincerely held religious belief that prevents such vaccination. Offers of employment will be conditioned upon applicants presenting proof of full COVID-19 vaccination or obtaining an exemption on medical or religious grounds.

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Required Skills Required Experience

Paquetería Office                           

Elaboración de estadísticas                        

Manejo de EPP   

Conocimiento de NOMS y normatividad de la STPS