ACTIVELY CALLS CLIENTS AT PRE-DETERMINED INTERVALS TO FACILITATE THE COLLECTIONS PROCESS AND PROVIDES INFORMATION AND ASSISTANCE AS REQUIRED RECORDS OF AMOUNTS DUE TO THE CLIENTS. MONITORS AND ENSURES PROMPT RECEIPT OF PAYMENTS. PERFORMS COLLECTIONS AND ACCOUNTING DUTIES TO INCLUDE PREPARATION OF COLLECTION LETTERS, LETTERS CONFIRMING PAYMENT SCHEDULES, AND OTHER CORRESPONDENCE NECESSARY TO FACILITATE THE COLLECTION OF PAST DUE FUNDS; PREPARES AND MAILS MONTHLY CLIENT STATEMENTS. MAINTAINS A DAILY RECORD OF PAYMENTS RECEIVED AND CLIENT INTERACTIONS IN BILLING SYSTEM.

 REVIEWS AGED ACCOUNTS RECEIVABLE FOR DELINQUENT ACCOUNTS TO PRIORITIZE CALL LIST. 

 REVIEWS AND RESPONDS TO CLIENT EMAILS AND CALLS REGARDING COLLECTIONS.

 CONFERS WITH CLIENTS BY TELEPHONE, E-MAIL, AND MAIL IN ATTEMPT TO DETERMINE REASON FOR OVERDUE    PAYMENT, REVIEWING TERMS OF SALES, SERVICE, OR CREDIT CONTRACT WITH CUSTOMER.      

PERFORMS RESEARCH TO RESOLVE CLIENT INQUIRIES AND BRING AGED ACCOUNTS TO RESOLUTION

MONITOR PAYMENT PLANS FOR AGED ACCOUNTS AS NECESSARY. 

 RECORD INFORMATION ABOUT FINANCIAL STATUS OF CLIENT AND STATUS OF COLLECTION EFFORTS.

 PLACES AND REMOVES CLIENTS ON CREDIT HOLD STATUS AS NECESSARY. 

EXPERIENCE -

HS DIPLOMA, GED OR RELEVANT WORK EXPERIENCE;  2-5 YEARS OF COLLECTIONS OR AR EXPERIENCE IS REQUIRED

DEPT./ORG SCOPE & IMPACT - FULLY FUNCTIONING SUPPORT ROLE HAVING GREATER RESPONSIBILITY TO PERFORM ALL (OR MOST) MOST OF THE STANDARD WORK WITHIN THE FUNCTION; MODERATE IMPACT TO THE DEPARTMENT

PROBLEM COMPLEXITY - EFFECTIVELY IDENTIFIES PROBLEMS AS THEY OCCUR AND TAKES APPROPRIATE STEPS TO SOLVE THEM IN SITUATIONS WHERE THE PROBLEM IS NOT DIFFICULT OR COMPLEX; REFERS COMPLEX, UNUSUAL PROBLEMS TO SUPERVISOR/MANAGER

AUTONOMY - UNDER GENERAL SUPERVISION, EXERCISES SOME JUDGMENT IN ACCORDANCE WITH WELL-DEFINED POLICIES, PROCEDURES, TECHNIQUES; WORK TYPICALLY INVOLVES REGULAR REVIEW OF OUTPUT BY A SENIOR COWORKER OR SUPERVISOR/MANAGER

KNOWLEDGE - DEMONSTRATES BASIC KNOWLEDGE OF A TECHNICAL OR SPECIALTY AREA; READILY LEARNS AND APPLIES NEW INFORMATION/CONCEPT IN AREA OF PRACTICE

Required Skills Required Experience