SUMMARY:  Performs tests and repairs on a variety of electronic and/or mechanical controllers returned from the field. Builds and tests refurbished controllers. Ensures repaired controllers meet established specifications.

+--------------------------------------+--------------------------------------+ | ESSENTIAL DUTIES AND | % TIME SPENT | | RESPONSIBILITIES (will include but | | | are not limited to): | | +--------------------------------------+--------------------------------------+ | 1. Performs diagnostic on returned |          5 | | controller to diagnose cause | | | of malfunction. Makes | | | adjustments or repairs | | | accordingly.  Tests circuit | | | boards and components to locate | | | defects.  Replaces or repairs | | | defective circuit boards | | | and components. | | +--------------------------------------+--------------------------------------+ | 2. May converse with customer to |          5 | | ascertain problem with equipment | | | and to determine if equipment | | | failure is due to normal wear, | | | water damage, weather or | | | other factors. Makes | | | determination if repair is | | | within warranty guidelines and | | | if not, provides repair estimate | | | to customer. | | +--------------------------------------+--------------------------------------+ | 3. Tests, adjusts and calibrates |      10 | | controller according | | | to specifications. | | +--------------------------------------+--------------------------------------+ | 4. Maintains records of repairs, |           5 | | calibrations and tests in | | | computerized system. | | +--------------------------------------+--------------------------------------+ | 5. Reassembles unit and prepares |           5 | | for Shipment or for Stock (Bank) | | | as applicable. | | +--------------------------------------+--------------------------------------+ | 6. Maintains adequate Stocks (Bank) |           5 | | of repaired controllers of | | | specific model types assigned to | | | them, per the monthly schedule | | | provided by the Manager. | | +--------------------------------------+--------------------------------------+

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+--------------------------------------+--------------------------------------+ | OTHER DUTIES (will include but are | % TIME SPENT | | not limited to): | | +--------------------------------------+--------------------------------------+ | 1. Orders parts and supplies needed |            5 | | to complete their assignments | | | on schedule. | | +--------------------------------------+--------------------------------------+ | 2. Operates material handling |            5 | | equipment including forklift, | | | pallet jack, hand trucks and | | | other equipment to move | | | materials, supplies, finished | | | goods, etc. | | +--------------------------------------+--------------------------------------+ | 3. Utilizes Quality & Inventory |            5 | | related software as required. | | +--------------------------------------+--------------------------------------+ | 4. Performs other required duties |            5 | | as needed in addition to the | | | essential duties and | | | responsibilities | | +--------------------------------------+--------------------------------------+

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving: Identifies and resolves problems in a timely manner.
• Customer Service: Responds promptly to customer needs.  Manages difficult or emotional customer situatons.
• Quality: Demonstrates accuracy and thoroughness.  Monitors own work to ensure quality.
• Quantity: Meets productivity standards.  Completes work in timely manner.
• Safety: Observes safety procedures.  Uses equipment and materials properly.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. EDUCATION: High School diploma or GED with course work in reading Schematics and Bills of Materials and basic Technical documentation.

2. EXPERIENCE: In addition to years of experience, skill sets, job knowledge, performance and scope of work will determine the employee’s potential grade level.

   1. (Technician I, Controller Repair) = Minimum 2 years related experience or training; or equivalent combination of education and experience.
   2.  (Technician II, Controller Repair) = Minimum 3 years related experience or training; or equivalent combination of education and experience.
   3.  (Technician III, Controller Repair) = Minimum 5 years related experience or training; or equivalent combination of education and experience.

3. TRAINING: Apprenticeship or formal training in electric/electronic repair highly desirable.

4. COMPUTER SKILLS: Must have ability to effectively use personal computer and associated software.

5. LANGUAGE SKILLS: Ability to read and comprehend instructions and interpret documents such as safety rules, operating instructions and procedure manuals. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.

6. MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

7. REASONING SKILLS: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.  Technician III must have ability to solve non-routine problems.

8. OTHER SKILLS AND ABILITIES: Must have ability to effectively use various electronic, hand and power tools and test equipment. Demonstrated ability to solder (through-hole and surface-mount) and de-solder.  Ability to read and understand schematics, blueprints and test procedures.  Ability to use precision measuring devices, Oscilloscopes and Electronic Test Instrumentation.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions of this position.

When performing the duties of this position, the employee is regularly required to lift and store bins containing controller related products weighing up to 25 pounds.

Specific vision abilities required by this job include close vision, color vision and depth perception.

WORK ENVIRONMENT:  While performing the duties of this job, the employee is frequently exposed to risk of electrical shock.  The noise level in the work environment is usually moderate. Applicable safety measures that are in place must be observed.

We are an equal opportunity employer. 

Required Skills Required Experience

• Knowledge of Microsoft Windows Server 2012, 2016, or 2019
• Knowledge of Tenable/ACAS
• Knowledge of NIST guidelines and RMF knowledge is desired
• Knowledge of DoD Information Assurance practices, including Security Technical Implementation Guide (STIG)
• Must be able to interact with peers, management, and senior engineers in a constantly evolving environment to ensure a positive customer experience and atmosphere in the workplace