Job Description

The annual base salary for this position is $75k - $80k.

The Learning & Development Manager is an operational partner responsible for elevating service execution and leadership capability across the property. This role is highly visible and embedded in the day-to-day operation, work side-by-side with leaders and frontline teams—coaching in real time, reinforcing service standards, and translating Auberge’s brand programs into daily behaviors that shape the guest experience.

• Spend time in the operation observing, coaching, and elevating service delivery

• Provide real-time feedback to teams and leaders

• Partner with departments to identify gaps and drive performance improvement

• Translate guest feedback (NPS), engagement data, and operational metrics into actionable learning

• Deliver Auberge core programs (CIRCLE, Heartfelt Service, Service Recovery, etc.) with consistency and energy

• Ensure learning reflects both brand standards and the Soul of the Place

• Reinforce learning through daily touchpoints, coaching, and ongoing development

• Coach leaders to strengthen their ability to lead, develop, and hold teams accountable

• Embed Auberge Promises & Practices into hiring, coaching, and feedback conversations

• Support engagement, retention, and internal growth across the property

• Facilitate leadership development programs (Leadership Training Series, MDP, Certified Trainer, LinkedIn Learning)

Qualifications

• 3–5+ years of leadership experience in luxury hospitality (Rooms, F&B, Guest Services, or similar)

• Experience coaching, training, or developing teams in an operational environment

• Strong facilitation and communication skills

• Confidence influencing and advising at all levels

• High energy and comfort working in a fast-paced, on-the-floor environment

• Strong organizational and analytical skills

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @Auberge and #AlwaysAuberge.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.