Position Summary:
We have an exciting opportunity to join our team as a Learning & Development Specialist.

With guidance from Learning and Development (L&D) Leadership, the L&D Specialist enhances the centralized training and on-the-job support infrastructure for the NYU FGP Central Billing Office and Patient Access Center. Proficiency in designing, developing, and facilitating training is essential. Additionally, the Specialist will curate and uphold reference materials for various purposes, including new hires, refreshers, performance improvement, and staff development. Reporting directly to the L&D Supervisor, they collaborate with the L&D Leadership to identify ongoing training needs, devise suitable interventions, and liaise with designated leaders for continuous improvement initiatives.

Job Responsibilities:

• Collaborate with L&D leadership and team to identify and assess training needs for staff.
  • Assist in designing and developing training interventions and materials.
  • Participate in training design and development sessions.
  • Ensure training aligns with organizational goals and values.
  • Work with management to validate objectives and develop content.
  • Modify instructional materials based on feedback.
• Collaborate with Quality and Operations leadership to ensure combined efforts for employee success.
• Develop additional training and reference materials, including course outlines, presentations, eLearning content, and assessments.
  • Create learner activities, checklists, quizzes, and simulations.
  • Develop online documentation and job aids.
  • Conduct webinars and eLearning sessions as assigned.
• Deliver classroom training to a designated audience.
  • Set up the training room and coordinate equipment.
  • Provide feedback to new hires throughout training.
  • Identify low performers and communicate with management.
• Support job performance with quick references and documentation.
• Manage training and reference content in a centralized repository.
  • Format and create content per the repository's design.
  • Maintain and upload new information as assigned.
  • Assist in monitoring content requests and user access.
• Perform training administrative functions, including maintaining class schedules and LMS records.
  • Keep rosters for class enrollment current.
  • Provide and record training reports and course survey results.
• Coordinate with staff for improvement initiatives and participate in QA initiatives.
  • Meet regularly with L&D team.
  • Assist in interventions for low-achieving learners.
  • Participate in QA and performance monitoring activities.
• Identify issues affecting future training and modify materials as needed.
• Perform other duties as assigned.
• Drive consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy C.A.R.E.S. (Connect, Align, Respond, Ensure, and Sign-Off).

Minimum Qualifications:
To qualify you must have a Bachelor's Degree or equivalent experience.
Must have one year of learning and development experience and two years of facilitation experience. Must have strong verbal and written communication skills. Demonstrate strong interpersonal skills and ability to analyze issues quickly and identify the best solutions. Demonstrate the ability to present information in a classroom or remote setting. Be a high-performing PC user with basic Microsoft Excel, PowerPoint, and Word knowledge. Preferred healthcare background within a Customer Service, Professional Billing, or Contact Center setting.

Preferred Qualifications:
Healthcare background preferred within a Customer Service, Professional Billing, or Contact Center setting.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal."

Required Skills

Required Experience