Benefits:

401(k)

401(k) matching

Dental insurance

Paid time off

Vision insurance

Learning Management System (LMS) Course Specialist

Information Technology Support Services (ITSS) Location: Fort Sill, Oklahoma Security Clearance: Active SECRET Required

Position Overview

The Learning Management System (LMS) Course Specialist supports the Army’s Distributed Learning (DL) environment by administering and sustaining Learning Management Systems used to deliver training across the Fires Center of Excellence (FCoE) training enterprise. This position provides technical administration and operational support for the Army Training Information System (ATIS) and Blackboard LMS platforms, ensuring reliable delivery of blended and distance learning programs aligned with approved Programs of Instruction (POI).

The LMS Course Specialist serves as a technical subject matter expert responsible for course lifecycle management, system monitoring, and user support across the LMS environment. The position ensures course environments remain stable, secure, and accessible while supporting instructors, course managers, and training developers throughout the training lifecycle.

Key Responsibilities

LMS Platform Administration

Administer ATIS and Blackboard LMS platforms supporting the Army distributed learning environment

Create, configure, and maintain LMS course shells in accordance with Army Blackboard naming conventions

Manage the full course lifecycle, including course creation, delivery support, sustainment updates, and archival

Configure course frameworks aligned with approved Programs of Instruction (POI) and blended learning delivery requirements

System Monitoring and Technical Support

Monitor LMS system performance, stability, and availability across the training enterprise

Provide Tier II/III technical troubleshooting for LMS issues involving database management, content management, system availability, and network integration

Troubleshoot hardware/software compatibility issues impacting LMS functionality

Collaborate with enterprise IT teams to resolve system performance or network integration issues

User Support and Instructor Training

Train instructors, course managers, and developers on LMS tools including course design, testing tools, surveys, gradebook management, and course facilitation capabilities

Provide onboarding training for new LMS users within established timeframes

Assist instructors with digital course delivery and LMS functionality during training events

User Access and Enrollment Management

Manage student, instructor, and administrator user accounts, enrollment, and access permissions

Implement role-based access controls for LMS users

Serve as the primary point of contact for LMS enrollment, disenrollment, and authorization requests

LMS Analytics and Reporting

Monitor LMS usage metrics, system availability, and training participation data

Produce recurring reports and analytics supporting training readiness assessments

Provide recommendations for system improvements, capability enhancements, and technology upgrades

Security and Course Content Protection

Safeguard controlled course materials and testing content within the LMS environment

Enforce access controls for authorized personnel, including Test Control Officers (TCO)

Ensure LMS operations comply with Army distributed learning policies and system security requirements

System Updates and Technology Integration

Coordinate LMS updates, system patches, and technology upgrades with the Army Training Support Center (ATSC) and local training stakeholders

Evaluate emerging digital learning technologies and mobile capabilities supporting the Army training environment

Support implementation of approved system enhancements to improve training delivery capabilities

Required Qualifications

Active SECRET security clearance

2 plus years experience administering Learning Management Systems such as Blackboard, ATIS, Moodle, Canvas, or similar enterprise LMS platforms

Experience supporting distributed learning or digital training environments

Experience with user account administration, enrollment management, and role-based access controls

Ability to troubleshoot LMS platform issues related to system performance, database management, or content administration

Experience supporting instructors or training organizations using LMS technologies

Preferred Qualifications

Experience supporting Army or TRADOC training organizations

Familiarity with ATIS, ATRRS, or Army distributed learning systems

Experience with Blackboard administration or domain-level LMS management

Experience supporting blended learning or digital course delivery environments

Experience supporting LMS platforms within government or higher education training programs

Key Skills

Blackboard and LMS administration

ATIS platform operations

Distributed learning support

Course lifecycle management

LMS system troubleshooting

User access and enrollment management

Training technology support

Technical user training and instructor support

Target Salary range

Initial salary is at $70,000 and can increase to $90,000 with demonstrated experience or customer familiarity,

Summary

The LMS Course Specialist serves as a critical component of the ITSS workforce supporting the Army’s distributed learning infrastructure. By administering ATIS and Blackboard platforms, supporting instructors and students, and ensuring reliable LMS operations, the position enables effective delivery of digital and blended training programs across the Fires Center of Excellence training enterprise.