Job Description

The Program Manager, Learning & Organizational Development (L&OD), is responsible for designing/curating, delivering, and managing innovative learning and development programs that drive organizational performance and growth for managers across CRB. Reporting to the Director of L&OD, this role partners across regions and functions to assess learning needs, develop targeted solutions, and oversee end-to-end program management. With expertise in management, leadership, organizational development, and adult learning theory, the Program Manager serves as a trusted advisor, subject matter expert, and skilled facilitator—ensuring all programs align with organizational goals while fostering a culture of continuous learning.

Responsibilities

• Lead the design/curation, development, implementation, and evaluation of L&OD programs for designated leader-level populations.
• Conduct thorough needs assessments to inform customized learning paths and development strategies.
• Co-create and curate content with company functional experts to inform program design and ensure that learning solutions are practical and aligned with real business challenges and strategic goals.
• Deliver high-impact learning experiences (virtual, hybrid, and in-person) with executive presence and provide 1:1 and small team coaching to reinforce program outcomes and leadership growth.
• Enable content delivery by the People Experience team and other functional business leaders across the company by building modular, scalable content and toolkits that can be delivered by carious stakeholders beyond L&OD leveraging a train-the-trainer module.
• Equip the People Experience team as learning champions by providing them with facilitation guides, coaching resources, and ongoing support so they can confidently deliver content, lead workshops and reinforce learning in day-to-day interactions.
• Drive organizational change management (OCM) to promote awareness, adoption, and engagement in L&OD programs.
• Track, analyze, and report on program performance using D365, PowerBI, and Intellum; provide actionable insights to stakeholders.
• Use a range of learning technologies (Articulate 360, Adobe Creative Cloud, webinars, simulations, gamification, activities) to enhance learner engagement.
• Manage program enrollment, waitlists, and application/selection processes in collaboration with the Executive Leadership Team and key stakeholders.
• Develop and maintain a sustainable, layered portfolio of learning and development programs (horizontal and vertical) to meet evolving organizational needs.
• Manage program budgets, vendor relationships, and internal resources to ensure cost-effective, high-quality outcomes.
• Act as a trusted advisor to leaders, providing subject matter expertise in leadership, OD, project and talent management.
• Build a continuum of development opportunities that support long-term leader readiness and succession planning.

Qualifications

• Bachelor’s degree in Organizational Development, Learning & Development, Education, IO Psychology, or related field (advanced degree preferred).
• ICF coaching certification
• Minimum of 7 years L&OD experience, with progressive responsibility in program design/curation and execution.
• Deep expertise in leadership, management, organizational development, adult learning theory, project and talent management.
• Proven success influencing and collaborating with people and project leaders.
• Strong facilitation, oral communication, and interpersonal skills.
• Demonstrated experience recommending and applying training methods, evaluation frameworks, and measurement strategies for maximum impact.
• Experience leveraging technology-enabled learning (webinars, simulations, gamification, asynchronous platforms, hybrid learning).
• Strong project management skills with the ability to prioritize, plan, and execute against multiple initiatives.
• Demonstrated ability to be a self-starter, independently driving programs through the analysis, design, development, implementation, and evaluation lifecycle.
• Flexibility and adaptability to evolving participant needs, organizational priorities, and learning modalities.

Preferred Experience

• Certified in various psychometrics and development assessments (e.g., HBDI, Belbin, Hogan, MHS, 360, CliftonStrengths).
• Proficiency in MS Office, D365, PowerBI, Articulate 360, and Adobe Creative Cloud.
• Experience with budget management, vendor relations, and resource allocation.
• Experience managing organizational communications and marketing integration in partnership with internal stakeholders.
• Flexibility to travel up to 25%. Programs are delivered primarily at regional offices.

Position Type
This is a full-time hybrid position (3-days in office)

Additional Information

All your information will be kept confidential according to EEO guidelines.

CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening.

CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails.

CRB offers a complete and competitive benefit package designed to meet individual and family needs.

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.