Job Description

The Learning Solutions Specialist plays a dual role in providing high-quality customer support while also supporting online learning initiatives. This position is responsible for supporting learners, program participants, and stakeholders with inquiries related to training, courses, and assessment materials.

Additionally, the role involves designing and maintaining courses in Moodle (or other LMS platforms), developing digital and print-based materials, co-facilitating training workshops, and ensuring smooth enrollment processes. The specialist will also manage logistics related to learning resources, test administrator training, and assessment material distribution, which will require in-office time at CAL’s office in Washington, DC on an occasional basis. Occasional travel may be required.

ESSENTIAL DUTIES

Development & Learning Management

• Develop and maintain e-learning and blended learning content in Moodle or other LMS platforms.
• Create engaging learning materials, multimedia content, and assessments.
• Monitor content for consistency, accuracy, clarity, ease-of-navigation and evolving best practices for user experience and interface.
• Consult with internal and external stakeholders to identify new requirements and strategies.
• Ensure courses align with instructional best practices and adult learning principles.
• Track and compile user feedback and engagement data.
• Assist with tracking and managing digital credentials.

Customer Support & Administrative Assistance

• Serve as the first point of contact for learners, test administrators, and program participants, responding to inquiries via phone, email, and LMS messaging.
• Provide technical support for users navigating Moodle and other training platforms.
• Track, troubleshoot, and resolve issues related to course access, enrollment, and training materials under the supervision of a senior team member.
• Maintain a database of trained test administrators and program participants.
• Assist in the preparation, packaging, and shipment of assessment and training materials.
• Monitor and maintain inventory of training and assessment products.
• Organize and distribute learning materials for workshops, webinars, and conference presentations.
• Participate in periodic virtual and in-person meetings to improve customer support strategies
• Assist in the preparation, packaging, and shipment of assessment and training materials, which will require being in-office from time to time.

Training and Facilitation

• Assist in the planning and facilitation of live and virtual training workshops.
• Provide support for test administrator training, including LMS course setup and user assistance.
• Develop instructional guides and support resources for learners and trainers.
• Collaborate with subject matter experts to enhance training materials.
• Co-facilitate training workshops.

Qualifications

At least three years of relevant experience; OR

• A Master’s degree from an accredited college or university in a relevant field
• Experience providing technical assistance and handling customer inquiries
• Experience with language teaching and learning
• Experience creating digital learning products
• Experience working with Moodle or other LMS platforms

The __ ideal __candidate __has:

• Additional training or education in instructional design
• Familiarity with adult learning principles and instructional design models
• Experience in a nonprofit, research, or education-focused organization
• Experience working with multilingual learners in U.S. educational settings
• Experience with language assessment

KNOWLEDGE, SKILLS AND ABILITIES

• Strong customer service and interpersonal skills, with a focus on responsiveness and problem- solving.
• Proficiency in learning management systems, particularly Moodle.
• Excellent organizational and multitasking abilities.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel).
• Excellent writing, editing, and proofreading skills
• Ability to work independently and collaboratively in a fast-paced environment.
• High attention to detail and ability to meet deadlines.

Additional Information

COMPENSATION:

Starting at $48,000 or $26.37 per hour annually based on years of experience and skills. This position is benefits eligible.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to effectively communicate. The employee may be required to sit or stand in a stationary position for 50% of the time. This position constantly operates a computer and other office productivity equipment. The employee may be required to move boxes of 30lbs. CAL adheres to ADA compliance and guidelines as a common practice.

ADDITIONAL INFORMATION

This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYMENT STATEMENT

The Center for Applied Linguistics (CAL) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or genetics. In addition to federal law requirements, CAL complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

CAL expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CAL employees to perform their job duties may result in discipline up to and including discharge.