Lease Broker/Leasing Agent

COMMUNITY SUCCESS DIVISION

Who We Need

We're seeking an engaging relationship builder who can transform property tours into community connections and resident experiences into powerful referral engines. As a Lease Broker/Leasing Agent, you'll be the ambassador of our communities—crafting memorable interactions that attract prospects, engage visitors, and delight residents as part of our dynamic flywheel marketing approach.

What You'll Do

In this role, you'll blend exceptional service with strategic engagement:

• Resident Delight : Create memorable experiences for current residents that enhance retention and generate organic word-of-mouth marketing and referrals.
• Prospect Engagement : Conduct compelling, personalized property tours that highlight not just physical spaces but the potential for vivid stories to unfold within our communities.
• Community Connection : Foster meaningful relationships between residents, prospects, retail partners, and the broader neighborhood community.
• Property Presentation : Collaborate with the entire Community Success team to maintain impeccable curb appeal and community aesthetics.
• Traffic Generation : Utilize all available channels to increase property visibility and drive qualified prospects to your community.
• Marketing Excellence : Ensure advertising materials authentically represent your community's unique value proposition.
• Lead Conversion : Partner with Lead Agents to effectively nurture prospects from initial inquiry through to lease signing.
• Follow-Through : Provide exceptional follow-up that demonstrates our commitment to responsive, relationship-centered service.

Your Impact Will Be Measured By

• Referral, word-of-mouth, and walk-in prospect generation
• Reputation management success
• Closing ratio on qualified tours
• Resident retention and referral rates
• Tour quality and prospect satisfaction scores
• Follow-up effectiveness metrics
• Contribution to community aesthetic standards
• Cross-team collaboration effectiveness

The Ideal Match

You're a relationship-focused professional who naturally connects with people and understands that exceptional leasing is about matching people with communities where they can flourish. Your approach balances authentic enthusiasm for your community with attentive listening to prospect needs. You excel at creating memorable experiences rather than just conducting transactions. Special Note : Lease Brokers possess a valid Washington State Real Estate Broker License and can lease across our portfolio. Leasing Agents (without license) are limited to working on their assigned properties.

Compensation & Position Details

• Base Salary : $28.75/hour, paid semi-monthly
• Bonus Structure : Source-based commissions, share of renewal bonuses, and annual performance bonus, subject to the terms of the company's bonus program, which may be amended from time to time
• Reports to : Community Manager
• Location : Terrace Station

Connection to Our Mission

Your role directly embodies our mission to make space for people to live vivid stories in valued communities. By creating authentic connections with prospects and residents, you help match people with spaces where they can flourish. Your success means transforming what could be transactional interactions into meaningful relationships that build the foundation for vibrant, valued communities.