Position Summary
The Leasing Assistant plays a key role in supporting the leasing and marketing efforts of the apartment community. This position focuses on prospect engagement, administrative support, and ensuring apartments and common areas are ready for tours and move-ins. The Leasing Assistant works closely with the leasing team to drive occupancy, deliver excellent customer service, and maintain a welcoming community environment.

Key Responsibilities

Leasing & Prospect Support

• Answer inbound phone calls and make outbound prospect follow-up calls
• Respond to leasing inquiries and assist with managing the lead queue
• Schedule and confirm tours and leasing appointments
• Assist prospects throughout the application process, including document collection and follow-ups
• Support leasing consultants with coordinating and preparing for move-ins

Administrative & Marketing Support

• Assist with sending move-in communications and coordinating move-in logistics
• Collect and track basic market data, including competitor pricing and specials
• Support outreach efforts, including local marketing and resident engagement
• Assist with social media posting and online engagement as directed

Property Presentation

• Walk and inspect the leasing tour path daily to ensure a clean and welcoming presentation
• Assist with “sparkling” vacant apartments and preparing units for new move-ins
• Walk model apartments to ensure they are tour-ready and presentable at all times

Team & Community Support

• Provide excellent customer service to prospects and residents
• Assist with special projects, events, and leasing initiatives as needed
• Work collaboratively with leasing, management, and maintenance teams

Qualifications

• High school diploma or equivalent required
• Previous leasing, customer service, or sales experience preferred
• Strong communication and organizational skills
• Comfortable with phone sales, follow-ups, and customer interaction
• Ability to multitask and work in a fast-paced environment
• Basic computer skills and ability to learn property management software
• Professional appearance and positive, team-oriented attitude

Physical & Work Requirements

• Ability to walk the property regularly, including stairs
• Ability to stand, sit, and move between offices and apartments throughout the day
• Flexible schedule, including occasional weekends as required

This role is ideal for someone looking to grow in the property management field while gaining hands-on experience in leasing, marketing, and resident relations.