We are seeking a polished, customer-focused professional to join our team and help create a welcoming, efficient, and positive experience for current and prospective residents. In this role, you will be the first point of contact for many people visiting our community, supporting leasing activity, resident satisfaction, and the overall success of the property.

What You Will Do

• Greet prospective residents and provide tours of available apartment homes and community amenities.
• Respond to inquiries by phone, email, and in person in a professional and timely manner.
• Present property features, floor plans, pricing, lease terms, and community policies clearly and accurately.
• Guide applicants through the leasing process, from application to move-in.
• Prepare lease paperwork and ensure documentation is complete and organized.
• Follow up with prospects to encourage conversions and maintain strong lead management practices.
• Support resident retention efforts by delivering excellent service and addressing questions or concerns.
• Assist with apartment readiness, move-in coordination, and related administrative tasks.
• Maintain accurate records in property management systems and leasing logs.
• Work collaboratively with property management, maintenance, and other team members to support daily operations.

What We Are Looking For

• Strong customer service and communication skills.
• Professional, friendly, and solution-oriented approach.
• Ability to stay organized and manage multiple priorities in a fast-paced environment.
• Comfortable using computers, email, and property management software or similar systems.
• Ability to present information clearly and build rapport with a wide range of people.
• Attention to detail when handling paperwork, scheduling, and follow-up tasks.
• Willingness to work collaboratively and contribute to a positive team culture.

Preferred Qualifications

• Experience in leasing, property management, sales, hospitality, or a related customer-facing role.
• Familiarity with apartment community operations and resident service processes.
• Experience with lead tracking, CRM tools, or property management software.
• Knowledge of fair housing practices and leasing compliance standards.

What Success Looks Like

• Prospective residents feel welcomed, informed, and supported throughout the leasing journey.
• Leads are followed up promptly and consistently.
• Lease files are accurate, complete, and properly maintained.
• Residents receive responsive service and a positive move-in experience.
• The property team is supported through reliable communication and strong administrative follow-through.

Why Join Our Team

• Opportunity to work in a people-centered, professional environment.
• Chance to build skills in sales, customer service, and property operations.
• Supportive team culture with opportunities to grow and develop.
• The ability to make a meaningful impact on the resident experience every day.

Additional Information

This position may require occasional evening or weekend availability based on property needs and leasing activity. Successful candidates will demonstrate professionalism, reliability, and a commitment to delivering excellent service.