Leasing Manager
Reports to: VP of Operations
Direct Reports: NA
The Leasing Manager generates top-line revenue through outside direct sales and by identifying, developing, and maintaining property sales and marketing objectives. Responsible for maximizing the occupancy and the average daily rate of the hospitality group's properties.
Main Responsibilities:
\- Assists in the development of the Marketing Plan and Key account action plans.
\- Cultivates lead sources through direct sales calls/appointments, cold calls, telemarketing, etc.
\- Establishes and maintains close contact with assigned accounts and target accounts.
\- Maintains well well-documented, accurate, organized, and up-to-date file management system to service the client, prospect, and employer in the most expedient, organized, and knowledgeable manner.
\- Develop strong customer relations through frequent communication and professional, courteous, and ethical interpersonal interactions. Develops customer profiles and maintains an effective trace system, including dates and references, to best meet the client’s needs, resulting in superior account services and increased revenues.
\- Conducts research, surveys, personal investigation, and studies marketplace and territory to effectively capitalize on the property’s strengths and competitor’s weaknesses and capabilities.
\- Controls departmental expenses on the property’s behalf to minimize hotel costs.
\- Maintains active involvement in assigned community and industry organizations.
\- Assists in ensuring that customers and residents are 100% satisfied with their hotel experience.
\- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest and resident satisfaction.
\- Performs other duties as assigned.
Qualification Standards:
-Bachelor’s degree in business or equivalent combination of education and experience.
-Minimum of five years of hospitality sales experience. Minimum of three years of management experience.
-Excellent leadership skills and strong revenue management skills. Must be innovative and self-motivated.
-Must be able to work independently and have the drive to succeed.
-Knowledge of local competition and general industry trends
-Strong interpersonal and communication skills
-Excellent decision-making ability and analytical skills
-Knowledge of a variety of computer software applications
-Ability to work a flexible schedule, including weekends and holidays.
-Must maintain an elevated level of professional appearance and demeanor.
-Must have a current driver’s license and use of vehicle that is insured and maintained in good condition.
-Available to travel in and out of state.
-Ability to work a flexible schedule, including weekends and holidays.
-Ability to communicate effectively with guests and coworkers.
-Excellent interpersonal and empathy skills.
-Prior customer service experience preferred.