Leave Specialist

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ENGAGE EMPLOYER, INC

Leave Specialist

Tampa, FL
Full Time
Paid
  • Responsibilities

    Location: United States-Remote

    Department: Client Services

    Position Type: Full Time

    Engage PEO, recognized on the 'INC. 5000 Honor Roll for the Fastest Growing Companies' is seeking a Leave Specialist. The Leave Specialist is responsible for understanding the Family and Medical Leave Act (FMLA) and state leave regulations, processing of leaves, review of medical certifications, and ongoing relationship management with clients and worksite employees (WSE). The Leave Specialist must exercise independent judgment and be fully versed on the FMLA, applicable state leave laws as well as client specific processing of leaves.

    PRIMARY RESPONSIBILITIES:

    • Process leave requests following Standard Operating Procedures and utilizing leave administration software solution (AbsenceSoft)
    • Serve as primary point of contact for WSEs regarding leave requests
    • Provide customer service to clients and WSEs regarding leave administration and answer questions regarding federal and state leave benefits
    • Document approved leaves in current systems, including CRM and Prism
    • Respond timely to leave requests and inquiries as well as system generated tasks
    • Utilize approved communication templates for WSE and client interactions
    • As needed, coordinate with the benefits team on available disability insurance eligibility
    • Provide monthly reports to clients with active leaves

    OTHER DUTIES AND RESPONSIBILITIES:

    • Be punctual for work schedule and meetings, demonstrating reliability and consistency
    • Promptly complete tasks assigned by management and ensure all duties are carried out thoroughly and with attention to detail
    • Maintain consistency in actions, methods, and outcomes
    • Collaborate effectively as a team member, contributing to shared goals and supporting colleagues as needed
    • Identify opportunities for training to improve and enhance skills and knowledge
    • Make recommendations to continuously improve the process and client experience

    MINIMUM QUALIFICATIONS:

    • Bachelor’s degree in Business Administration, or related field, is preferred but not required
    • Minimum 3 years of relevant experience
    • Knowledge of leave laws and effective processes
    • Proficient with MS Office and systems with workflows
    • Professional Employer Organization (PEO) experience is a plus

    COMPENSATION:

    The starting base pay for this position is listed below. However, you should know that the pay rate may vary based on regional location, the candidate’s skill, and relevant experience. In addition, some positions may include a form of bonus or other incentive compensation, which would not be included in this hourly range.

    Salary Range: $20.00-$25.00 per hour

    BENEFITS: We offer a comprehensive Benefits Package to our full-time salaried, hourly, or commissioned workers.

    • 3 Weeks Paid Time-Off per Year (Increasing with seniority)
    • Parental Leave
    • Paid Holidays
    • Your choice of Medical Insurance Plan or HSA with a generous employer contribution
    • Life Insurance with an employer-paid base
    • Dental and Vision
    • Long-Term Disability Insurance with an employer-paid base
    • Short-Term Disability Insurance
    • Pre-tax Savings on most employee insurance premiums
    • Medical Expense Flexible Spending Account
    • Dependent Care Flexible Spending Account
    • Commuter and Parking Pre-tax Benefits
    • Discount Tickets on Theme Parks and Attractions

    We believe our success is primarily due to our diverse, talented employees who help to cultivate an inclusive learning culture. We encourage open, regular communication and development that fosters our strong team culture. We are committed to providing inclusive equal employment opportunities to all employees, applicants for employment, and other covered individuals without regard to race, color, religion, age, sex, disability, national origin, citizenship, genetics, military status, sexual orientation, gender identity or expression, family status, or any other characteristic protected by federal, state, or local laws. Furthermore, we are committed to complying with all federal, state, and local anti-discrimination, anti-harassment, and anti-retaliation laws.

    ** Engage PEO is an Equal Opportunity Employer**