Job Description

Looking for a driven and customer-focused Brand Ambassador/Client Support Representative to serve as the main point of contact for Ledger Green’s customers. You will be responsible for interacting with customers, training new accounts, developing and sustaining customer relationships that promote retention and loyalty through continuous engagement, and tracking metrics on a daily basis. The ideal candidate will have an extraordinary focus on the success of the customer, be an outstanding communicator, exhibit integrity and empathy, have determination to exceed customer expectations, and be able to learn new technologies quickly.

RESPONSIBILITIES – AREAS THAT PLAY TO YOUR STRENGTHS INCLUDE:

· Develop relationships with key customers to understand top business goals and priorities, act as an internal authority on your customer’s key value drivers and needs, and be a highly accessible internal point of contact to all your customers.

· Communicate the value that our technology provides and be accountable for ensuring that your customers continue to be highly satisfied with our solution.

· Help your customers optimize the use of our technology through in-person training and continuous follow-up.

· Act as an advisor to your customers when there is an adoption of new features released within our technology and identify potential challenges and risks prior to implementation.

· Advocate for your customers when there is an issue that needs to be resolved in a timely manner.

· Track key customers use of our technology consistently in order to implement thoughtful and proactive solutions as needed.

· Required to travel to customer sites and be available for some after-hour or weekend coverage depending on a customer’s needs.

EXPERIENCE/QUALIFICATIONS – AREAS OF KNOWLEDGE AND EXPERIENCE THAT MATTER MOST FOR THIS ROLE:

· Self-motivated, organized, flexible, outgoing, and can effectively communicate in order to meet the all-encompassing needs of our customers.

· Exceptional communication and presentation skills. Ability to influence all levels of an organization, and explain technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.

· Experience leading problem-solving efforts internally to best meet customer’s needs, with a high sense of responsibility and initiative.

· Skills for analyzing customer data and identifying solutions to best support growth at each account.

· Live our vision, values, and beliefs every day.

YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:

· Be part of a team that thinks differently - we believe in dreaming, knowing and using our personal gifts to power growth, empathy and kindness, authenticity, getting energized by unity and collaboration, and never ever giving up. We are in the race of constantly chasing our potential.

BENEFITS:

· Comprehensive Medical, Dental and Vision Plans, PTO & Paid Holiday Schedule.

COMPENSATION:

· Salary + merit-based bonuses