Job Description
Downtown Baltimore Law Firm Seeks Legal Secretary
Are you passionate about helping people?
Can you imagine going to work every day knowing that you’re making a positive difference?
When prospective clients call us for help, they’re often going through an emotionally difficult period. Our Legal Secretary provides potential clients the ultimate client service experience. It requires the right combination of telephone skills, empathy, and ability to investigate to the root of their legal issues.
If that’s you, you’ll play an integral role in creating memorable client experiences.
IMPORTANT: TO APPLY
You will be evaluated and vetted based on your ability to follow instructions.
Do not apply through this posting or contact information on our website. If you do, you will not be considered and will be disqualified.
TO APPLY: Call us at (410) 883-9715 and follow the instructions given.
JOB REQUIREMENTS:
· This important position involves complete administrative duties related to client intake and retention.
· Conveys confidence on the phone with professional etiquette
· Sets the tone and the pace of the client phone call
· Shows empathy to clients and puts them at ease during their difficult time
· Treats a call at 4:30pm on Friday with the same care and compassion as one on Monday morning
· Demonstrates exceptional communication skills
· Obtaining medical records, bills, health insurance information, and medical liens
· In charge of all ingoing and outgoing mail
· Proficient in Microsoft Word, Outlook, and database entry
· Enjoys and succeeds at multitasking, including handling a multi-line phone system
· Typing 55-60 words per minute
· Plaintiff personal injury experience is a plus
WHO WE ARE LOOKING FOR:
· Bright, energetic, and eager to learn – quick learner
· Genuinely positive and optimistic person who enjoys working with capable and talented people
· Enjoys your work and wants to make a genuine difference in people’s lives
· Enjoys problem solving
· Organized
· Attention to Detail – Enjoys setting up process and procedures to ensure quality control
· Career Oriented
· Takes pride in providing exceptional customer service
· Candidates must have a proven track record of being able to multi-task, communicate effectively and meet deliverables
· If you are looking for something easy, then this job may not be the right fit for you
WHO SHOULD NOT APPLY:
· If you DO NOT enjoy helping others solve their problems
· If you DO NOT like working on more than one problem at a time
· If you DO NOT like a challenging work environment
· If you DO NOT enjoy working with a team
· If you DO NOT enjoy accountability
· If you DO NOT enjoy showing up to work on time
· If you DO NOT enjoy working a consistent schedule
· If you DO NOT enjoy approaching difficult situations with a smile on your face
· If you DO NOT want to work in a professional environment
· If you DO NOT enjoy taking ownership of your work
BENEFITS:
· Competitive Salary (depends upon experience)
· Annual Raise
· Paid Parking
· Retirement Plan – Maximum Matching
· Generous Paid Leave
· Room to Grow: Paid Training and Skill Development Throughout Your Career
ABOUT US:
Ledyard Law is a personal injury law firm located in downtown Baltimore. Our focus is helping our clients remedy the wrongs done to them by finding justice through civil litigation. At Ledyard Law we mainly deal with motor vehicle accidents, abuse in schools, workers compensation, premises liability, and other personal injury practice areas. We have been listed as Rising Stars in Super Lawyers Magazine from 2015-2019; 2021-2023.
Company Description
Ledyard Law is a personal injury law firm located in downtown Baltimore. Our focus is helping our clients remedy the wrongs done to them by finding justice through civil litigation. At Ledyard Law we mainly deal with motor vehicle accidents, abuse in schools, workers compensation, premises liability, and other personal injury practice areas. We have been listed as Rising Stars in Super Lawyers Magazine from 2015-2019; 2021-2023.