Auto Glass

Sales and Service Associate (SSA)

Job Description

Reports to: Auto Glass Inside Sales and Call Center Manager. The SSA sells and services new and repeat customers and accounts. This position is also responsible for sales functions for target markets, programs, and accounts.

Accountability Functions Include:

Maintain a positive attitude

Maintain a professional image

Maintain punctual/reliable attendance

Maintain excellent customer satisfaction

Duties Include, But Are Not Limited To:

Answer phones in a timely manner

Perform invoicing and create work orders and purchase orders

Perform and follow up on quotes

Schedule jobs and provide logistics support

Learn insurance network procedures

Filing, office tasks, organization, typing and computer literacy

Servicing customers and accounts

Purchase materials

Sales

Educate, service, and up sell and cross sell customers and accounts

Call and develop a personal relationship with customers

Increase sales in respective accounts

Perform collections when appropriate

Assists in developing new processes tools, communications, training and methodologies to better serve individual customers and accounts

Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

Monitors competition by gathering current marketplace information on pricing, products, new products, service schedules, merchandising techniques, etc.

Product Knowledge

Auto glass replacement procedures, cure times, and basic materials

Company administrative processes

Insurance network procedures

Flat glass – thickness, color, and types of glass and metal for shower applications

Value of Promotional products and services

Time and Experience

Entry level

Sales Proficiency

Ability to cross-sell

Excellent customer/people skill