Lee & Cates Glass Customer Service Associate - Auto Glass

Job Description

Lee and Cates Glass, Inc. is one of the largest independent glass companies in the southeast corner of the United States. We believe that well-trained, professional employees are our most valuable business assets. We are committed to exceeding our customers’ expectations and dedicated to building long-term relationships with those we serve.

We are building a team of Customer Service Associates who will interact with our customers at a fixed location. They will greet customers in a cheerful and professional manner and conduct a walk-around inspection of the vehicle with the customer. During this walk around is an ideal time to educate the customer on our products and services that may be applicable. This is a sales and service position but not cold-calling or knocking on doors. Rather, we are looking for professional and courteous individuals that want to be part of our team which is providing quality products and services to our automotive customers.

The Lee & Cates Glass Customer Service Associates represents Lee & Cates Glass to targeted customers in order to build awareness, create a consistent image, generate sales opportunities, and build customer preference.

This is an entry level position that is a competitive base salary ($11.50-$14.50 per hour for 40 hours per week) with an incentive per sale.

Job Tasks

Network and build trusting relationships with potential customers

Thoroughly understand our products and services to inform potential customers

Use word of mouth marketing techniques

Assist in organizing marketing events

Track customer preferences and suggest advertising and positioning ideas

Plan and implement awareness creating programs to reach out to potential customers

Engage in outreach programs to involve existing customers into the company’s offerings

Understand the company’s goals and missions, and apply them within a sales and marketing platform

Relay customer feedback to the company in anticipation of improving products and services

Generate ideas to maximize sales to achieve or exceed sales goals

Develop and maintain strong and clear communication with existing and future customers

Assist in creating and installing marketing displays and insuring brand advertising material is placed strategically

Build and sustain business relationships with key customers and accounts in an operating area.

Leave any literature, if any, regarding our products and services

Accountability Functions Include:

Maintain a “can do” and positive attitude

Maintain a professional image

Strive for excellent customer satisfaction and experience

Maintain quality workmanship as a friendly competitive team player

Maintain reliable, punctual attendance

Maintain a strong work ethic and maintain sound decision making in a fast paced work environment

Make decisions and provide services based on company values

Duties Include, But Are Not Limited To:

Work well with others

Communicate to management

Communicate task completion to management on a timely basis

Possess skills to think through complex challenges

Determination and willingness to see jobs to completion

Scheduling jobs

Insurance network procedures

Take initiative to make decisions

Computer literate

Ability to follow instructions

Possess effective verbal and written communication and sound organizational skills

Essential Functions, But Are Not Limited to:

Reach overhead Reach Forward Lifting & carrying 50 lbs.+

Push/Pull Handling/Lifting

Kneeling Crawling

Stooping Twisting

Squatting Standing

Sitting Balancing

Climb Stairs Climb Ladders

Product Knowledge

Basic knowledge of products and services in the glass industry relating to auto, home, and business

Understand insurance regulations relating to windshield repair and replacement consistent with Florida Comprehensive Insurance benefits.

Understand industry standards and technician certifications relating to safety for the auto glass industry.

Time/Experience

Entry level up to two years

Sales Proficiency

Willingness to cross-sell when necessary

Good customer skills