Our firm is expanding and we're in search of a skilled Customer Service Representative to join our team! In this position, you'll be responsible for ensuring our clients receive top-notch customer service.
Your duties will include:
- Responding to client inquiries and providing accurate information in a timely manner
- Resolving client issues and complaints in a professional and efficient manner
- Maintaining accurate records of client accounts and interactions
- Collaborating with other departments to ensure client needs are met
- Identifying potential opportunities to improve customer service processes and procedures
- Providing management with feedback on customer service issues and trends
To be considered for this position, you'll need to meet the following qualifications:
- High school diploma or equivalent
- 1-2 years of experience in customer service or a related field (preferred, but not required)
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously
- Positive attitude and willingness to learn
We offer the following benefits to our employees:
- Weekly pay
- Paid training
- Open-door communication with upper management
If you're a customer service professional who's passionate about providing first-rate service and excels in a fast-paced environment, we'd love to hear from you!