Benefits:

Flexible schedule

Health insurance

Opportunity for advancement

Training & development

We are looking for a friendly and engaging Customer Service Representative to join our team! As a CSR, you will be the face of our company and the first point of contact for our customers. This role requires excellent communication skills, a positive attitude, and a passion for helping others.

Duties and Responsibilities:

Be the first point of contact for our customers

Respond to customer inquiries with a positive and helpful attitude

Use active listening skills to understand the customer's needs

Provide accurate and complete information to customers

Keep accurate records of customer interactions and transactions

• Document each customer interaction accurately and thoroughly

• Update customer records as needed

• Follow up with customers to ensure their satisfaction

Collaborate with other departments to ensure customer satisfaction and company success

Work with other departments, such as sales and marketing, to provide excellent customer service

Coordinate with other CSRs to ensure consistent service

Share customer feedback with other departments to improve products and services

Continuously improve knowledge of company products and services to better assist customers

Attend training sessions and workshops to learn about new products and services

Stay up-to-date on industry trends

Share knowledge with other CSRs to improve overall customer service

Requirements:

Excellent verbal and written communication skills

Strong problem-solving and critical-thinking skills

Ability to multitask and prioritize in a fast-paced environment

Experience in customer service or a related field is preferred, but not required • High school diploma or equivalent

Benefits:

Weekly pay

Opportunity for advancement

Open door communication with upper management