Job Description: Urgently Hiring/ Mon- Fri/ Sat- Sun7am to 1:30pm / 1pm to 7pm
Provide general office support with a variety of clerical activities and related tasks. Responsible for answering incoming calls, directing calls to appropriate departments and employees, mail distribution, flow of correspondence, requisition of supplies when necessary, as well as additional clerical duties.
Responsibilities:
- Identify and participate in process improvement initiatives that improve the customer experience, enhance work flow, and/or improve the work environment.
- Answer telephones or switchboard during scheduled shift.
- Ensure phone calls are redirected to appropriate employee or department.
- Transfer callers to appropriate voicemail when employee is unavailable.
- Provide callers with information about the facility, such as, address, directions, fax numbers, facility/Company website and other related information.
- Receive, sort and forward incoming mail.
- Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.).
- Assist in the ordering, receiving, stocking and distribution of office supplies.
- Assist with other related clerical duties, such as, copying, faxing, filing, etc., as needed.
- Other special projects and duties, as assigned.
Requirements/Qualifications:
- High school diploma or GED required or equivalent related work experience.
- Six (6) months to one (1) year customer service experience or related experience performing office/clerical duties.
- Excellent phone etiquette skills required.
- Effective verbal and written English communication skills.
- Demonstrated basic to intermediate skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.
- Highest level of professionalism with the ability to maintain confidentiality.
- Customer service oriented with the ability to work well under pressure.
- Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.
- Function independently, and have flexibility, personal integrity, and the ability to work effectively with employees and vendors.
Shift Details:
Location:
Annandale, VA