Job Description

STARTUP BONUS: $200

FULL-TIME POSITION

Based in Lewisville, Texas Office

CUSTOMER SERVICE MANAGER

BASIC FUNCTION:

The Customer Service Manager's main responsibility is to Assist with the Legacy HFD/Homestar N.A. customer service and execution in support of the multi-channel e-commerce efforts to grow Legacy HFD/Homestar N.A. enterprise-wide sales and profits. Participates in the customer engagement goals.

PRINCIPLE RESPONSIBILITIES (no particular order):

· Processes daily orders utilizing internal and external software

· Manages and implements company and customer processes

· Assists with data entry across multiple platforms

· Works to understand customer insights and forward-looking consumer behavior

· Answers calls, voicemails, and emails optimizing the consumer experience

· Fulfills and documents consumer's requests and execution thereof

· Monitors selling channels for customer inquiries and issues

· Analyzes and presents customer service data to make help drive strategic business decisions

EDUCATION/TRAINING:

· High school Diploma or equivalent

· Must have expert knowledge of MS Office programs – specifically – Excel, Word, and Outlook. Working knowledge of ORACLE NETSUITE is an advantage

OTHER QUALIFICATIONS:

· Must possess excellent interpersonal and communication skills to interact positively and work well with others

· Must be detail-oriented

· Bi-Lingual with English/French is a huge plus, but not required

JOB TYPE: FULL-TIME:

Starting Pay: $17.00 per hour

Job Type: Full-time