Bilingual (Creole/English) Legal Case Manager Our law firm is seeking a bilingual (English/Creole) self-starter to join our team as a legal case manager in our Orlando office, working alongside attorneys to achieve clients’ goals. We need someone who is an effective communicator, incredibly organized, and self-motivated. Our ideal applicant will have experience in case management. If you are looking to take your job in the legal industry to the next level without passing the bar exam while having a big impact, please apply today! Responsibilities: • Accepts and evaluates prospective client inquiries and phone calls, analyzing their case fit and ensuring the client feels seen and heard. • Provide prospective new clients with a level of service that leaves PNC feeling they are better off having made the phone call to our firm. This may take various forms, including but not limited to a referral to an appropriate government agency, sharing free resources produced by the firm, or others etc. • Set appointments for potential clients that meet our criteria to keep schedules organized. • Facilitates new client onboarding through data entry and paperwork collection to ensure our cases are managed efficiently. • Is proficient in the firm’s contact management and case management software. • Perform miscellaneous clerical tasks as needed, including transcription, research, spreadsheet management, and email writing to ensure operational efficiency. • Processes paperwork for new clients efficiently and in accordance with protocols. • Communicate with other team members constructively to reduce conflict and enhance the client experience. • Respect the client with dignity and confidentiality. • Responds to calls for information requests in support of the demand. • Communicates and builds a rapport with clients, adjusters, and the physician’s office. • Performs file reviews. • Maintains the hard and electronic files to ensure they are up to date; records detailed information in the firm’s software. • Handles high call volume. • Updates colleagues on the status of work and workflow. • Escalates issues to the attorney, as necessary. • Develops and maintains detailed records regarding hours spent on specific cases. • Performs other related duties as assigned. Qualifications: • Excellent verbal and written communication skills. • Excellent interpersonal and customer service skills. • Ability to maintain confidentiality and to exercise discretion and good judgment. • Motivated self-starter who can multitask and meet deadlines while prioritizing assignments. • Ability to function well in a high-paced and, at times, stressful environment. • Strong attention to detail and accuracy in all aspects of the position. • A proactive approach to problem-solving with strong decision-making skills. • Excellent time management skills with a proven ability to meet deadlines. • Ability to follow instructions and work independently on projects. • Must be able to work effectively within a team environment. • Proficient with software related to job responsibilities. Computer literacy is essential; knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and Zoom. Compensation: $20 - $22 hourly

• Accepts and evaluates prospective client inquiries and phone calls, analyzing their case fit and ensuring the client feels seen and heard. • Provide prospective new clients with a level of service that leaves PNC feeling they are better off having made the phone call to our firm. This may take various forms, including but not limited to a referral to an appropriate government agency, sharing free resources produced by the firm, or others etc. • Set appointments for potential clients that meet our criteria to keep schedules organized. • Facilitates new client onboarding through data entry and paperwork collection to ensure our cases are managed efficiently. • Is proficient in the firm’s contact management and case management software. • Perform miscellaneous clerical tasks as needed, including transcription, research, spreadsheet management, and email writing to ensure operational efficiency. • Processes paperwork for new clients efficiently and in accordance with protocols. • Communicate with other team members constructively to reduce conflict and enhance the client experience. • Respect the client with dignity and confidentiality. • Responds to calls for information requests in support of the demand. • Communicates and builds a rapport with clients, adjusters, and the physician’s office. • Performs file reviews. • Maintains the hard and electronic files to ensure they are up to date; records detailed information in the firm’s software. • Handles high call volume. • Updates colleagues on the status of work and workflow. • Escalates issues to the attorney, as necessary. • Develops and maintains detailed records regarding hours spent on specific cases. • Performs other related duties as assigned.