Job Description

Position Overview

The Legal & Compliance role is responsible for minimizing risk, fraud, claims, and cargo theft while ensuring high levels of service and operational efficiency. The team member will work closely with our carrier sales teams across all terminals to enforce best practices and drive continuous improvements in our carrier selection and compliance processes.

Primary Responsibilities

• Carrier Compliance Management

  • Develop, implement, and enforce carrier compliance policies and procedures that reduce claims, fraud, and cargo theft while maintaining high levels of service

• Technology & Tool Oversight

  • Manage all carrier compliance platforms and tools, including Highway, DAT, Carrier 411, Carrier Assure, and Happy Robot. Continuously evaluate and recommend new tools to improve cost, speed, and reliability in our carrier vetting process

• High-Risk Freight Oversight

  • Ensure all non-standard freight (e.g., high-value, theft-prone, in-bond, cross-border, oversize/overweight) is handled by qualified carriers with proper protocols. Maintain an active list of contracted carriers approved for specialized freight

• Incident Investigation & Reporting

  • Lead investigations for all freight claims exceeding $20,000. Provide detailed written reports outlining the root cause and actionable recommendations to prevent recurrence

• Process Audits & Training

  • Conduct spot audits of carrier sales procedures across the company to ensure compliance with internal policies. Communicate findings and drive consistency through a monthly best practices newsletter tailored to carrier sales teams

• Cross-Functional Collaboration

  • Build strong relationships with terminal leaders and carrier sales representatives. Serve as a trusted advisor and active partner in the day-to-day operations of carrier sales

• Continuous Improvement

  • Drive initiatives aimed at increasing efficiency, reducing risk, and enhancing the effectiveness of carrier sales operations. Stay current on industry trends and compliance regulations

Qualifications

Experience and Education Requirements

• 2+ years in a compliance, legal, or risk management role, preferably within transportation or logistics

• Strong knowledge of freight claims, carrier vetting, and transportation risk

• Juris Doctor preferred

Skills/Aptitude

• Excellent written and verbal communication skills.

• Ability to thrive in a fast-paced working environment and multitask.

• Strong attention to detail and organization.

• Ability to maintain a positive attitude.

• Proficiency with industry tools (Highway, DAT, Carrier 411, etc.)

• Detail-oriented with a strong sense of accountability and initiative

• Ability to work cross-functionally and influence others without direct authority

Physical Requirements

• Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.

• Significant walking or other means of mobility.

• Ability to work in a seated position for long periods of time (up to 8 hours).

• Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.

Working Conditions (may add additional conditions specific to defined work location)

• Generally, in an indoor office setting; may include occasional participation in outdoor company events.

• Varying schedule to include evenings, holidays, weekends, and extended hours as business dictates.

• While performing duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.

• The noise level in the work environment is usually moderate to loud.

Additional Information

Benefits

• Competitive base-salary + uncapped commission
• On-site training and career development with a fast track to promotion
• Insurance benefits including: Health, vision, dental, life, and disability
• Paid holidays and paid time off after 90 days