Looking for a chance to join a close-knit, compassionate team of dedicated legal professionals? Our law firm is expanding and needs the help of an intake specialist to take our client relations to the next level and manage our growing caseload. Our ideal candidate is great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service and a passion for helping those in need. You’ll have an opportunity to help a thriving law firm succeed and make a tangible difference in our clients’ lives every day. If this sounds like a job you’d love, apply now! Responsibilities: • Be the welcoming voice of our firm—providing a professional and compassionate first impression for every new client. • Communicate directly with prospective clients via phone, email, and online chat to gather initial details, assess their needs, and offer reassurance during stressful legal matters. • Screen potential clients with empathy and attention to detail, ensuring smooth hand-offs to our attorneys. • Educate clients about our firm’s services, values, and unique approach—demonstrating how we can make a difference in their lives. • Collaborate closely with attorneys and the legal team to ensure accurate documentation, file creation, and seamless case intake processes. • Utilize legal intake software to manage client information, follow-up tasks, and ongoing communications efficiently. • Maintain a high level of professionalism and confidentiality, treating every interaction with care and discretion. • Participate in ongoing training and development, expanding your legal knowledge and client service skills. • Play a vital role in client satisfaction—your positive attitude and attention to detail ensure an excellent client journey from the very first call. • Create and manage a system to follow up on leads and determine how we can help them. • Work with the marketing team to provide intake data and trends to identify what is working and what is not. Serve as a liaison to marketing to implement changes and updates, and post blogs. • Social media posting and other miscellaneous. Marketing projects. Qualifications: • High school diploma or GED is a requirement; Bachelor’s degree is a plus • Strong ability to communicate eloquently and empathetically a must • Customer service or sales experience a plus • Previous legal experience highly valued • Familiarity with case management and CRM systems a bonus • Familiarity with the Microsoft Office suite, with strong computer proficiency. Compensation: $50,000 - $66,000

• Be the welcoming voice of our firm—providing a professional and compassionate first impression for every new client. • Communicate directly with prospective clients via phone, email, and online chat to gather initial details, assess their needs, and offer reassurance during stressful legal matters. • Screen potential clients with empathy and attention to detail, ensuring smooth hand-offs to our attorneys. • Educate clients about our firm’s services, values, and unique approach—demonstrating how we can make a difference in their lives. • Collaborate closely with attorneys and the legal team to ensure accurate documentation, file creation, and seamless case intake processes. • Utilize legal intake software to manage client information, follow-up tasks, and ongoing communications efficiently. • Maintain a high level of professionalism and confidentiality, treating every interaction with care and discretion. • Participate in ongoing training and development, expanding your legal knowledge and client service skills. • Play a vital role in client satisfaction—your positive attitude and attention to detail ensure an excellent client journey from the very first call. • Create and manage a system to follow up on leads and determine how we can help them. • Work with the marketing team to provide intake data and trends to identify what is working and what is not. Serve as a liaison to marketing to implement changes and updates, and post blogs. • Social media posting and other miscellaneous. Marketing projects.