The Law Offices of Anna R. Yum is a top-rated and fast-paced criminal defense law firm based in San Diego. We fight tirelessly to protect clients’ rights, future, and freedom when accused of a crime. We also take pride in helping clients come out of an extremely difficult and emotional process by knowing that they had a team behind them that truly cared and fought for them throughout the legal process. We are looking for a polished and driven Client Intake Specialist to be the first point of contact for potential clients who need our help. This is more than just an administrative role. It is a unique opportunity to make a meaningful impact while developing your skills in client relations and sales. The right candidate will be highly personable, empathetic, and organized, with the ability to confidently guide potential clients through their first interactions with our firm. Why This Role is a Great Opportunity: • Competitive pay at $24-28/hour (DOE), with potential for performance-based bonuses and/or commission opportunities. • A chance to work in a meaningful role that directly helps people during challenging times. • Professional growth opportunities in client services and sales. • Flexibility for the right candidate: remote options are available. This is a full-time job requiring 40 hours per week. We offer competitive compensation and an excellent benefits package including medical, dental, and vision insurance, PTO, and a 401(k) plan. It’s a great opportunity for someone looking to gain experience in the legal field. Think you have what it takes to be our next superstar Intake Specialist? If this sounds like a good fit for you, prepare a cover letter with no more than TWO paragraphs and a closing sentence. In the first paragraph, explain what you believe are the 3 most important qualities needed for customer service, and why you believe they are the most important qualities. In the second paragraph, tell us why you applied to this particular ad. As a closing sentence, please write, “I have read the instructions contained in the job posting and have followed the instructions.” Responsibilities: • Serve as the first point of contact for potential clients, providing a professional and compassionate experience. • Conduct intake interviews to determine whether the firm can assist with their legal needs. • Gather information efficiently while showing empathy and building trust. • Assist with scheduling consultations, qualifying leads, preparing fee agreements, and following up with clients regarding the same. • Work closely with the Client Services Specialist and sales team to ensure seamless client onboarding. • Schedule and calendar in-person, remote, and or phone consultations. • Correspond with trusted referral sources in the event that the firm cannot assist the potential client. Qualifications: What We’re Looking For: • Exceptional communication and telephone skills. • Proven experience in customer service or sales; legal experience is a plus but not required. • Strong organizational skills and attention to detail. • Ability to learn and use case management software and other technology tools. • Professionalism and empathy when speaking with potential clients who may be under stress. • Highly proficient in computer skills, ability to work with a case management system, and various types of software. Desired Skills: • Bachelor’s Degree (preferred). • Bilingual (Spanish and English). • Proficient in Microsoft Word, Microsoft Excel, Adobe, and Google Sheets. • Customer Service and Sales. Compensation: $24 - $28 hourly

• Serve as the first point of contact for potential clients, providing a professional and compassionate experience. • Conduct intake interviews to determine whether the firm can assist with their legal needs. • Gather information efficiently while showing empathy and building trust. • Assist with scheduling consultations, qualifying leads, preparing fee agreements, and following up with clients regarding the same. • Work closely with the Client Services Specialist and sales team to ensure seamless client onboarding. • Schedule and calendar in-person, remote, and or phone consultations. • Correspond with trusted referral sources in the event that the firm cannot assist the potential client.