Looking for a chance to join a close-knit, compassionate team of dedicated legal professionals? Our law firm is expanding and needs the help of an intake specialist to take client relations to the next level. Our ideal candidate is great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service and a passion for helping those in need. You’ll have an opportunity to help a thriving law firm succeed and make a tangible difference in clients’ lives every day. If this sounds like a job you’d love, apply now! Responsibilities: Client Intake & Communication • Answer incoming calls from potential new clients and current clients • Conduct initial intake for personal injury and workers’ compensation cases • Route calls appropriately to paralegals and team members • Follow up with all leads to ensure complete intake information is obtained • Accurately enter and update information in LeadDocket and Filevine Office Support • Manage incoming mail (scan, upload, and distribute appropriately) • Maintain organized and up-to-date client spreadsheets • Track office inventory and maintain common areas Client Experience • Greet clients in a professional and welcoming manner • Assist with client engagement initiatives (e.g., birthday cards, client gifts, etc.) • Help ensure a positive and supportive experience for every client interaction Qualifications: • Previous experience in a law firm, medical office, or customer service role preferred • Strong organizational skills and attention to detail • Excellent communication skills (both verbal and written) • Ability to manage multiple tasks and priorities in a fast-paced environment • Comfortable working with case management systems and technology • Friendly, professional, and empathetic with clients • Reliable and proactive • A strong team player who takes pride in their work Compensation: $15+hourly

• Client Intake & Communication • Answer incoming calls from potential new clients and current clients • Conduct initial intake for personal injury and workers’ compensation cases • Route calls appropriately to paralegals and team members • Follow up with all leads to ensure complete intake information is obtained • Accurately enter and update information in LeadDocket and FilevineOffice Support • Manage incoming mail (scan, upload, and distribute appropriately) • Maintain organized and up-to-date client spreadsheets • Track office inventory and maintain common areasClient Experience • Greet clients in a professional and welcoming manner • Assist with client engagement initiatives (e.g., birthday cards, client gifts, etc.) • Help ensure a positive and supportive experience for every client interaction