Intake Specialist (Remote) Minneapolis, Minnesota (Remote) RWI Law is a family law firm based in Minneapolis, Minnesota, serving clients throughout the Twin Cities region. The firm focuses on divorce, high-net-worth divorce matters, and cases involving children. RWI Law is committed to guiding clients through complex and emotional legal situations with professionalism, empathy, and clear communication. We are currently seeking a Remote Intake Specialist to serve as the first point of contact for prospective clients. This role is essential to creating a strong first impression and ensuring a smooth, supportive intake experience. Position Details • Location: 100% Remote • Schedule: Monday–Friday, 8:00 AM – 5:00 PM (Minnesota Time) • Compensation: Base salary plus performance-based bonuses Responsibilities • Answer inbound calls and respond to inquiries from potential family law clients • Conduct initial intakes with empathy, professionalism, and attention to detail • Accurately collect and document client information • Qualify leads and schedule consultations with attorneys • Follow up with prospective clients and no-shows • Maintain clear, compassionate communication at all times • Collaborate with the legal team to ensure a smooth client onboarding process Qualifications • Prior experience in legal intake, client services, call center work, or high-empathy sales preferred • Strong verbal and written communication skills • Ability to handle sensitive family law matters with care and discretion • Excellent listening skills and strong attention to detail • Comfortable working remotely and managing tasks independently • Tech-savvy and able to learn CRM and intake systems • Reliable internet connection and a quiet, professional workspace Why Join RWI Law • Fully remote position with a consistent weekday schedule • Opportunity to work with a respected Minneapolis-based family law firm • Meaningful role supporting families during important life transitions • Supportive team environment focused on quality client service • Performance-based bonuses tied to intake quality and conversions Responsibilities: • Answer inbound calls and respond to inquiries from potential family law clients • Conduct initial intakes with empathy, professionalism, and attention to detail • Accurately collect and document client information • Qualify leads and schedule consultations with attorneys • Follow up with prospective clients and no-shows • Maintain clear, compassionate communication at all times • Collaborate with the legal team to ensure a smooth client onboarding process Qualifications: • Prior experience in legal intake, client services, call center work, or high-empathy sales preferred • Strong verbal and written communication skills • Ability to handle sensitive family law matters with care and discretion • Excellent listening skills and strong attention to detail • Comfortable working remotely and managing tasks independently • Tech-savvy and able to learn CRM and intake systems • Reliable internet connection and a quiet, professional workspace Compensation: $9 - $11 hourly

• Answer inbound calls and respond to inquiries from potential family law clients • Conduct initial intakes with empathy, professionalism, and attention to detail • Accurately collect and document client information • Qualify leads and schedule consultations with attorneys • Follow up with prospective clients and no-shows • Maintain clear, compassionate communication at all times • Collaborate with the legal team to ensure a smooth client onboarding process