Our law office is growing fast, and we’re searching for a full-time legal intake specialist to help us succeed! You’ll serve as the compassionate voice of our law firm, fielding inbound calls from prospective clients in their time of need, screening and surveying for potential cases, and helping our lawyers manage their meetings. If the thought of coming to work every day and making a positive impact on clients’ lives excites you, start your application today! Responsibilities: • Survey potential clients to determine the right fit with our practice, while listening to all phone calls in an empathetic manner • Set appointments for potential clients that meet our criteria to keep our lawyers’ schedules organized and grow our caseload • Organize paperwork and perform data entry in our case management system to streamline new client onboarding and current client files • Take charge of various office tasks such as email correspondence, document management, data organization, and research to make sure our firm is running at peak efficiency Qualifications: • Customer service or sales experience a plus • Previous experience with CRM and case management software desired • Excellent and empathetic verbal and written communication skills required • Firm knowledge of spreadsheet and data management, as well as computer skills • High school diploma or GED is a requirement; Bachelor’s degree is a plus • Problem-solving skills to diagnose customer problems and find effective solutions in a timely manner • Patience and empathy to handle frustrated or upset customers, and to understand and address their concerns • Ability to multitask in order to manage multiple phone lines, take notes during calls and use computer systems simultaneously • Ability to work 1-2 evening shifts per week Compensation: $21 - $23 hourly

•