We Have a Good Problem—Too Many Ready-to-Hire Clients Our marketing department gets us qualified calls every day, and we need a closer who can turn that overflow into signed clients, right on the first call. This isn’t just another sales job; it’s your chance to change a life in 35 minutes and get paid like a top closer. Turn empathy into revenue while helping good people when bad things happen. Rossen Law Firm, South Florida’s fastest-growing criminal-defense team with 1,000 + five-star reviews, seeks an in-office Client Care Specialist who can: • Grab those warm, inbound leads the minute they come in • Run a 35-minute evaluation that calms fear and builds trust • Quote the fee, handle objections, and collect payment on the spot If you crave the thrill of a “yes,” thrive on empathy-driven sales, and want a team that invests in your growth, keep reading. Responsibilities: • Respond fast: Answer inbound calls, chats, and web forms. • **Evaluate & advise: **Run a phone case evaluation to confirm legal fit and urgency. • Quote & close: Present flat or phased fees, handle objections confidently, offer financing, and secure payment on the first call. • Execute contracts: Generate and send contracts via Conga/Docusign, ensuring immediate signature. • Smooth hand‑off: Warm‑transfer signed cases to the assigned attorney and case manager, staying available for expert‑level follow‑ups. • Own the data: Keep crystal‑clear notes in Salesforce and update KPI dashboards daily. • Follow‑up like a pro: Run follow-up call/text/email cadences for prospects who haven’t signed yet. • Collaborate: Partner with attorneys during subject‑matter‑expert calls to help secure retainer agreements. • Feedback loop: Share "voice‑of‑client" insights with Marketing and leadership to sharpen campaigns and offers. • Beat the numbers: Meet or exceed 95 % evaluations held, 40 % close rate, and a 48‑hour average close time. Why You’ll Love This Role: **** • Mission-Driven: Every sale you close gives someone a second chance. • Inbound Only: No cold prospecting. You’ll work 17 to 20 warm leads each week. • Six-Figure Path: Clearly defined path to earning a six-figure salary by year 2. • World-Class Training: Professional sales coaching and weekly skill labs. • A-Player Culture: We live by five core values: Open & Honest · Team‑First · Take Action · Play All‑In · Get to Yes. We are all hard-working. Ready to play all‑in and help good people get their best future? Apply Now. Please do not contact the firm directly. To be considered, you must follow our proven hiring process. Qualifications: • 1 to 3 years of high-ticket phone sales or intake with a history of 35%+ close rates. • Persuasive empathy: you calm fear, build trust, and confidently ask for payment. • Objection-handling prowess (price, spouse, shopping around) without discounting. • Tech agility. • Bilingual English/Spanish is a huge plus. Compensation: $80,000 - $120,000 yearly

• Respond fast: Answer inbound calls, chats, and web forms. • Evaluate & advise: Run a phone case evaluation to confirm legal fit and urgency. • Quote & close: Present flat or phased fees, handle objections confidently, offer financing, and secure payment on the first call. • Execute contracts: Generate and send contracts via Conga/Docusign, ensuring immediate signature. • Smooth hand‑off: Warm‑transfer signed cases to the assigned attorney and case manager, staying available for expert‑level follow‑ups. • Own the data: Keep crystal‑clear notes in Salesforce and update KPI dashboards daily. • Follow‑up like a pro: Run follow-up call/text/email cadences for prospects who haven’t signed yet. • Collaborate: Partner with attorneys during subject‑matter‑expert calls to help secure retainer agreements. • Feedback loop: Share "voice‑of‑client" insights with Marketing and leadership to sharpen campaigns and offers. • Beat the numbers: Meet or exceed 95 % evaluations held, 40 % close rate, and a 48‑hour average close time.Why You’ll Love This Role:  • Mission-Driven: Every sale you close gives someone a second chance.  • Inbound Only: No cold prospecting. You’ll work 17 to 20 warm leads each week.  • Six-Figure Path: Clearly defined path to earning a six-figure salary by year 2. • World-Class Training: Professional sales coaching and weekly skill labs.  • A-Player Culture: We live by five core values: Open & Honest · Team‑First · Take Action · Play All‑In · Get to Yes. We are all hard-working.Ready to play all‑in and help good people get their best future? Apply Now. Please do not contact the firm directly. To be considered, you must follow our proven hiring process.