Job Description

LOOKING FOR A POSITION IN A STABLE INDUSTRY? LEGALMATCH HAS STAYED OPEN!!

THIS IS NOT A SALES POSITION - 100% ACCOUNT MANAGEMENT

COMPANY:

LEGALMATCH FOUNDED THE LEGAL MATCHING INDUSTRY IN 1999, BY PIONEERING THE CONCEPT OF ONLINE ATTORNEY-CLIENT MATCHING. WE HAVE OFFICES IN AUSTIN, SOUTH SAN FRANCISCO, LAS VEGAS AND RENO. OUR MISSION IS TO PROVIDE THE BEST WAY FOR PEOPLE TO FIND AN ATTORNEY, AND THE BEST WAY FOR ATTORNEYS TO FOCUS AND GROW THEIR PRACTICES. WE ARE A FAST-PACED, YET FUN ENVIRONMENT. WE WORK VERY HARD BUT ALSO HAVE FUN AS WELL. WE RECOGNIZE THAT OUR EMPLOYEES ARE THE KEY TO OUR FUTURE, SO LEGALMATCH OFFERS A UNIQUE ENVIRONMENT WHERE YOUR IDEAS ARE ALWAYS APPRECIATED AND YOUR CONTRIBUTIONS MAKE AN IMPORTANT DIFFERENCE. ALL OF OUR EMPLOYEES ENJOY THE ABILITY TO MAKE AN IMMEDIATE IMPACT, LEARN NEW THINGS AND PARTAKE IN A HIGH-ENERGY, VIBRANT WORKING ENVIRONMENT WITH EXTREMELY ACCOMPLISHED PEOPLE.

OVERVIEW:

WE ARE LOOKING FOR HIGHLY MOTIVATED INDIVIDUALS WITH A CAN-DO ATTITUDE TO JOIN OUR ACCOUNT MANAGEMENT TEAM. YOU WILL BE RESPONSIBLE FOR PROVIDING CONCIERGE SERVICE TO NEW CUSTOMERS AND ENSURING WHITE GLOVE SERVICE AS THEY BEGIN THEIR PARTNERSHIP WITH LEGALMATCH.

THIS IS NOT ENTRY LEVEL. WE ARE LOOKING FOR SEASONED PROFESSIONALS, WHO ARE COMFORTABLE DEALING ON A B2B LEVEL IN A PARTNERSHIP CAPACITY. YOU MUST BE WELL-SPOKEN, COMPUTER LITERATE, AND OPERATE AT THE HIGHEST LEVEL AT ALL TIMES.

ESSENTIAL RESPONSIBILITIES & DUTIES:

• Develop and maintain a strong client relationship for all assigned accounts.
• Develop in depth knowledge of client performance and business needs, and provide a proactive approach to assist the client in achieving all revenue goals.
• Resolve client escalations in a timely manner
• Develop new incentive tools for clients to promote business growth and client satisfaction
• Deliver value to the client base with new and innovative solutions to their needs.
• Develop best practices and refine existing practices for use across the account management team
• Engage in special projects as assigned.

REQUIRED QUALIFICATIONS:

• Functional & Interpersonal Competencies:
• Strong verbal and written communication and presentation skills
• Self-starter, disciplined with strong leadership and motivational abilities
• Strong organizational skills and ability to multi-task
• Strong analytical problem-solving abilities
• Highly proficient in MS Office products/ fully computer literate
• Previous sales experience
• Previous account management experience preferred

COMPENSATION: As a LegalMatch employee your compensation package includes base salary of $16.00 per hour. This is a 40 hour per week position, Monday through Friday, 8:00 a.m. to 5:00 p.m. (though some flexibility is available) This position is temp-to-hire.

Company Description

LegalMatch founded the Legal Matching industry in 1999, by pioneering the concept of online attorney-client matching. We have offices in Austin, South San Francisco, Las Vegas and Reno. Our mission is to provide the best way for people to find an attorney, and the best way for attorneys to focus and grow their practices.