Job Description

The Customer Service Professional provides helpful information, answers questions, and responds to complaints. They are the front line of support for customers and they help ensure that customers are satisfied with products, services and features. They fulfill customer needs to ensure customer satisfaction. JOB FUNCTIONS:

• Maintaining a positive, empathetic and professional attitude toward customers.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out to accurately answer questions.
• Keeping records of customer interactions, transactions, comments and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Provide accurate, valid and complete information by using the correct methods/tools
• Follow communication procedures, guidelines and policies
• Resolve customer complaints via phone, email, mail or social media
• Take payment information and other pertinent information such as addresses and phone numbers
• Utilize computer technology to handle high call volumes
• Other duties as assigned

REQUIREMENTS:

• High school diploma or equivalent and 0-2 years minimum experience
• Meet attendance targets and call handling quotas
• Comfortable using computers
• Previous customer service experience preferred
• Strong phone etiquette and active listening skills
• Ability to stay calm when customers are stressed or upset
• Ability to multi-task, prioritize and manage time effectively

WORK ENVIRONMENT & PHYSICAL DEMANDS While performing the duties of the job, this position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to sit, stand, talk and hear. Travel is not required for this position.

COMMITMENT TO EQUAL OPPORTUNITY

PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class.  We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.

If you require a reasonable accommodation to complete the application process, please contact Human Resources at: humanresources@legalshieldcorp.com.

Company Description

Why Choose PPLSI? PPLSI provides a very rich employee benefit program starting on day 1 with low cost options for Medical, Dental, Vision and other voluntary benefits such as Supplemental Life Insurance, Short-Term Disability, Critical Illness with Cancer and Accident. We also provide options to opt-in to an FSA and offer a 401k plan with employer matching. We are very proud to offer quarterly employee bonus programs providing an incentive for employees to reach individual performance goals and bring employees together working toward common goals of the business strategy. As one of the first companies in North America to provide legal expense plans to consumers, we are currently protecting and empowering more than 4.1 millions lives across the U.S and Canada. With over 600 employees dedicated to serving our customers, our promise remains the same: to provide outstanding legal services by quality law firms at an affordable price. PPLSI has been developing and growing a company whose goal is to provide affordable, accessible legal coverage to as many people as possible. Part of staying true to this goal is an incredible core team who believes this goal and pushes for it, keep the vision of Harland Stonecipher in mind while providing some expertise and inspiration of their own.