Job Description

NO EXPERIENCE NEEDED FOR THIS POSITION, we will fully train the selected candidate in several business aspects like customer service, client relations, public relations, sales, business management, leadership development, customer service, and marketing strategies. Each individual will start as an ENTRY LEVEL Sales Representative with the opportunity to advance based on individual performance. So if you work harder than anyone you know, you want to learn and develop new skills, and you want to start a long-term career, LEGION is the right fit!

WE HAVE A TON OF INTEREST IN OUR COMPANY, AND WE WILL BE LOOKING AT EVERY RESUME THAT IS SUBMITTED. ONE OF OUR CORE VALUES IS FAIRNESS, SO WE WILL BE IN CONTACT WITHIN 24-48 HOURS IF YOU'RE SELECTED FOR AN INITIAL INTERVIEW.

We are a leading business consulting and outsourcing provider of customer service and customer acquisition solutions, spanning the entire sales cycle.

We realize that with every customer contact lies opportunity - the opportunity to make a connection. The responsibility of interacting with our clients' potential customers is one we take seriously. That is why we are hiring those with a background in restaurant, retail, hospitality, or customer service who are looking for a career change. We know that the impression our people make can mean the difference between losing or gaining a lifetime customer.

Here at LEGION, we started as a sports and entertainment marketing firm with a mission to connect local businesses with the right consumers. We focus on the integrity of our employees, proper brand recognition, and exclusive deals that make having fun affordable for everyone. With the success we've had, we started partnering with other local agencies, one in particular, a government compliance and outreach program. The work we do helps everyone in our community, and with the fast-moving partnerships we've acquired, that has also allowed us to provide mentorship programs for our staff. We do not believe in seniority and politics. Thus, we offer a program to develop each individual's skill set, which allows them to essentially self-promote (after reaching qualifications) from the entry-level to management. We believe in upward mobility based on merit. Providing full transparency to everyone looking to move up in their careers has become one of the key contributors to our growth as an organization and our clients.

WE TRAIN OUR CUSTOMER SERVICE AND SALES TEAM IN THE FOLLOWING AREAS:

• CUSTOMER SERVICE MANAGEMENT:
  • Serving some of the most prominent brands in America, we ensure clients get more from customer relationships by delivering consistently superior service.
• SALES MANAGEMENT:
  • We leverage conversation and in-person social interaction to improve acquisition and retention, enhance brand loyalty, increase sales, and drive our clients' revenue. Our team is dedicated to creating a consultative sales process designed around solutions, not persuasion.
• BUSINESS MANAGEMENT SOLUTIONS:
  • Spanning almost a decade, the business solutions team is one of the best in the industry. We train and mentor team members to develop the skills they need to lead a team by honing the strengths they naturally possess.

JOB REQUIREMENTS:

We are one of the fastest-growing customer service and customer acquisition outsourcers with locations across the United States. Our rapid growth has created great opportunities for our employees, clients, and the many communities that we call home.

WITH MORE LOCATIONS, OUR TEAM IS CREATING NEW OPPORTUNITIES DAILY:

• We have our own in-house leadership development programs
• Opportunities for individuals to join a company where they can enjoy their workday
• 100% of our management team is promoted from within our organization.
• Opportunities to provide excellent levels of service to the clients we support and to thousands of customers daily
• We believe in recognizing individual employees for their contributions and achievements
• Opportunities to grow and develop a career in management or leadership that individuals really want

EDUCATIONAL REQUIREMENTS:

• High School Diploma
• Some college preferred

EXPERIENCE AND SKILLS:

• 1-2 years customer service or sales experience – retail, restaurant, or hospitality, CSR experience included
• Ability to remain highly motivated in a customer service and sales environment
• Creative thinker and problem solver
• Highly energetic with motivation to appreciate customers and other team members
• Multi-task oriented
• Excellent active listening and interpersonal skills
• Confident and positive attitude expressed with a genuinely sincere tone
• Adaptive to change
• Excellent oral and written communication skills with emphasis on probing
• Ability to lead a conversation
• Demonstrate personal responsibility (i.e., attendance, punctuality, ownership of day-to-day activities

"Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records."

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