Job Description
At PARAGON INC., We partnered with the Federal Lifeline Program to make communication tools accessible to low-income households. Our Community Outreach Enrollment Associate plays an integral part in allowing families to better navigate tough times when the unexpected happens. As a Community Outreach Enrollment Associate, you will assist us in creating a strong, positive impact in the community. We take immense pride in initiating, maintaining, and expanding relationships with all persons wishing to enroll. If you're looking to join a rapidly growing company with a triumphant and positive environment, then a career with PARAGON INC. is for you!
RESPONSIBILITY AS A COMMUNITY OUTREACH ENROLLMENT ASSOCIATE:
Welcome new enrollees and provide an overview of the Federal Lifeline Program services, processes, and ensure that the consumer is qualified for the program
Maintain high-levels of confidentiality with sensitive client information
Act as the primary point of contact responsible for handling all enrollment appointments
Manage customers with care, sincerity, and empathy toward their issues and escalate any that you may need additional resources to resolve
Empathize and deescalate consumer concerns with sincerity, understanding, and care
Utilize provided tools and resources to effectively educate consumers on the benefits provided by the Federal Lifeline Program
QUALIFICATIONS AS A COMMUNITY OUTREACH ENROLLMENT ASSOCIATE:
1-2 years of experience in Consulting, Customer Service, Benefit Enrollment, Member Services, or sales preferred
Degree in Communications, Psychology, Marketing, Business Management or related fields
Ability to maintain a positive attitude, even in times of stress
Agile thinker and decision-maker
Impeccable professionalism and communication with clients, management, and fellow staff
Excellent organizational skills with keen attention to detail and follow-through in a role that leaves limited opportunity for errors
PERKS OF A COMMUNITY OUTREACH ENROLLMENT ASSOCIATE:
Community involvement and the ability to make a difference
Competitive compensation, bonuses, and incentives
Team building activities
Traveling opportunities for top performers
Holiday closings
Company Description
With years of experience, our staff has the capabilities and expertise to take your business to the next level. We combine our insights and skills to transform your processes and strategies, and in turn, your company. We’re proud to help shape and improve how our clients structure and manage their business. We examine what organizations are doing to stay relevant and competitive in this fast-paced world, and which ones are doing it best. We then strategize using smart tools and global resources in order to understand the implications of every choice our clients can make.