Job Description

JOB TITLE: Inside Sales Associate - Automotive Parts

DEPARTMENT: Sales

STATUS: Hourly

REPORTS TO: Inside Sales Manager

SUMMARY: The focus of the Inside Sales Associate is to provide a high level of customer service for incoming call traffic to encourage the sales of the goods and services offered by the Company. The sales of parts may include transactions to internal customers including other branches as well as the internal installation department. The ISA is expected to be timely and courteous in all communications with customers. Responsibilities may also involve shipping, receiving and creating special orders for the product. The Inside Sales Associate reports to the Inside Sales Manager.

QUALIFICATIONS:

• 1-2 years of customer service experience, preferably serving the automotive related industry.
• A capacity to communicate effectively with government agency representatives of all management levels.
• Very effective communication and interpersonal skills to interact effectively with team members from all departments.
• Must be capable of generating accurate quotes that meet customer requirements and generate the required profitability for the Company.
• Ability to learn and adapt quickly to a changing business environment.
• Team player with a demonstrated ability to work effectively with all other departments.
• Strong PC skills with Outlook, Excel, Word and other quoting software.
• Detail and goal oriented.

ESSENTIAL FUNCTIONS:

• Participate in parts sales and customer service excellence in the assigned location for the Company.
• Assist in providing parts and supplies to the number one customer for the assigned branch, which is the production department.
• Establish relationships with public agency representatives and provide them with timely product information and price quotes as needed.
• Fulfill all work order parts requirements to Production in an effort to maximize the labor efficiency.
• Use product knowledge, competitive awareness, and presentation skills to educate clients and potential clients regarding Company products and services as required.
• Meet all deadlines for available sales opportunities with quotes or bids that meet all specifications within the timelines established by the customer.
• Adhere to all sales standards, strategies and policies.
• Maintain high-quality customer service standards while maximizing all sales opportunities.
• Participate in establishing and implementing short and long-range sales objectives for the assigned branch.
• Effectively manage customer expectations such that the Company has the greatest opportunity to exceed expected parts delivery schedules.
• Ensure that all customer interactions contribute to the most positive Company image as possible.
• Utilize the CRM system as required in an effort to provide a seamless customer experience as a team.
• Seek assistance from more senior team members with difficult customer service issues and concerns when needed to the satisfaction of the customer.
• Leverage all relationships within the industry to maximize sales.
• Maintain internal relationships with Production, Parts and Inventory, Accounting, HR and IT to maximize effective communication and efficiency.
• Ensure compliance with change order documentation such that all parts and labor efforts for production are accurately accounted for and billed to the customer.
• Other duties and responsibilities as determined applicable by executive leadership.

COMPENSATION:

· SALARY RANGE: DOE and scope of responsibilities

· COMPANY BENEFITS: Medical, Vision, Dental, 401K available., PTO and holidays

· WORK HOURS: 8:00 am - 4:30 pm

· PAY PERIODS: 26 pay periods to be paid every other Friday.

· JOB TYPE: Full-time

Company Description

You know what you need to keep your department’s cars running in top condition, but actually installing emergency equipment isn’t part of the academy training. That distinction belongs to Lehr. We understand what law enforcement vehicles, fire trucks, and other emergency vehicles need, and, more importantly, how to make sure everything is working in sync. As one of California’s largest suppliers, we warehouse thousands of products to expedite your service ticket for items like light bars, siren controllers, computer mounts and corner strobe systems. After all, a vehicle sitting in the shop won’t help you cover your responsibilities on tonight’s shift. We’ve earned a reputation for providing first-responders with the top-notch technical products they need, always at competitive prices, and always installed by our experienced team of technicians. When your department is really in a fix, we’re also one of a handful of shops that can repair and rebuild starters and alternators, for example—we know you need vital, economical choices for fleet vehicles. Together we’ll see that you—and California citizens—get the best the city has to offer in emergency services.