Job Description
Job Details:
Minimum 1-3 years of computer hardware and software support experience in an enterprise environment
Thorough understanding of Windows and MAC Operating Systems.
Understanding of active directory, group policy, iOS and Android devices, VOIP, networking, VMware and virtual infrastructure preferred.
Strong computer skills necessary in Microsoft Office Suite (2010/2016/365)
Familiarity with enterprise class video conferencing Strong written and verbal communication skills
Excellent people skills with ability to handle difficult situations
Excellent time management and organizational skills
Ability to multitask and prioritize
Familiarity with Request and Incident ticketing systems (Remedy, GIRA) Strong Troubleshooting capabilities evidenced by organized, analytical thinking
Ability to work with minimal supervision
Keen attention to detail, with a commitment to follow through and follow-up
Must be able to communicate effectively with technical and non-technical audiences and interact with all types of clients including technology, business, management and executive management
Must be a self-starter with the ability to work independently and in a collaborative team environment
Acquire and maintain current knowledge of relevant products offerings and support policies in order to provide technically accurate solution to associates and team members
Military education or experience may be considered in lieu of civilian requirements listed
Additional Information
All your information will be kept confidential according to EEO guidelines.