Job Description
CUSTOMER SERVICE REPRESENTATIVE
LOCATION: San Jose, CA
SUMMARY OF RESPONSIBILITIES:
The Customer Service Representative has responsibility for pre/post sales and logistics support to Business Development Managers, Independent Sales Representatives, Distributors, and Customers in a designated region or regions. This position is responsible for on-time Order Entry, Internal coordination with Supply Chain/Logistic/Sales/Product Marketing/QA, communicating delivery schedules to customers, general Inquiries, and supporting our BDMs in the field to achieve total customer satisfaction and build customer relationships.
JOB RESPONSIBILITIES:
1) Responsible for the entire order fulfillment process. From order-related information requests, order entry, communicating delivery schedule, and coordination with other departments to ensure the company provides an accurate and high standard of delivery and customer service.
2) Respond to inquiries via e-mail or phone from business development managers, sales representatives, and customers regarding pricing, product features, product availability, company policies, and post sales issues.
3) Ensure quality and accuracy of data in SAP and other internal systems that support sales, production, and financial management.
4) Administer and enforce policies pertaining to pricing, sales orders, freight, and warranties.
5) Coordinate with Credit Team to set up new customers and release on credit hold orders.
6) Escalate to management as needed to resolve quoting, booking or revenue issues.
7) Articulate specific ideas on how to further refine systems or processes.
8) Participates in special projects as needed or requested by the Company.
REQUIRED EDUCATION AND EXPERIENCE:
1) At least 3 years order fulfilment/customer service representative/ and/or /sales operations experience in a technical, manufacturing environment.
2) Bachelor’s degree (B.A. or B.S.) or equivalent to the requirement or evidence of exceptional ability.
3) Excellent written and oral English communication skills.
4) Solid experience working with sales representative in a high-volume product environment.
5) Flexible and responsive; able to perform in a fast paced, dynamic work environment, meet aggressive deadlines, and work on a flexible schedule.
6) Superior attention to detail with data entry.
7) Excellent time management, organizational, and communication skills.
8) Logical thinking, strong team player, multi-tasking.
9) Comfort working with multiple teams and colleagues from various management levels.
10) Customer service oriented.
11) Experience with SAP a plus.
12) Intermediate level of Microsoft suite (especially Excel).
COMPETENCIES
1) Thoroughness/Attention to Details.
2) Capacity for technical product knowledge.
3) Personal effectiveness/credibility.
4) Collaboration Skills.
5) Communication Proficiency.
6) Flexibility.
SUPERVISORY RESPONSIBILITY: This role does not have supervisory duties at this time.
TRAVEL: None
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities, or regional coverage that are required of the employee for this job. Duties, responsibilities, coverage, and activities may change at any time with or without notice in order to meet the ongoing needs of the organization.
Leotek Electronics USA LLC has work environment that promotes diversity, equal opportunity, embraces change, and provides leadership opportunities to its talents.
Job Type: Full-time
Company Description
Leotek Electronics USA LLC Founded in 1992 in California’s Silicon Valley, Leotek is a leading global manufacturer of street, roadway, area and signal lighting products and solutions. Leotek streetlights were first designed and delivered in 2007 and the company now has more than 1.5 million installations across North America. With ongoing research and development and a culture of continuous improvement, Leotek is committed to developing innovative new lighting products and solutions that are reliable, long-lasting, and energy efficient. Leotek Founding In 1992 a Stanford PhD graduate and Hewlett Packard Optoelectronics veteran recognized that light emitting diodes (LEDs) were the future of outdoor lighting because they could provide significant energy savings, reliability, and long life compared to existing technologies. This new technology could save customers money and improve quality of light. First with traffic signal lighting and followed by street, roadway, and area lighting, Leotek’s innovative engineering, efficient assembly processes, rigorous testing procedures, and excellent service have become the benchmark for others to follow. Leotek – Built in the USA In 2013 Leotek established a manufacturing facility in San Jose, California. This 70,000 sq. ft. ISO 9001-2015 facility includes state of the art manufacturing automation and testing systems. Leotek’s lighting products are subject to 100% 2-hour “burn-in” reliability testing and comprehensive performance testing prior to shipment. Unit-by-unit traceability allows each product to be tracked before, during, and after shipment.