Job Description

Job description We KNOW our Customer Service Department is the heart of our business and we value the people who sit on the front lines of our organization. We need a leader with a proven record of coaching successful teams in a business to consumer capacity to lead our Customer Service reps and Dispatcher to achieve department booked call and sales goals. To be considered for this role, please copy and paste this link to a new browser to take our brief survey: https://take.surveys.ci/s/HY10O2ZiBT/67407

WHAT WE OFFER:

• Higher than average Customer Service pay

• 100% PAID Blue Cross Blue Shield Health insurance for both Employee & dependents

• 100% PAID Dental & Life Insurance

• 401k Plan with employer match

• Paid vacation and holidays

• An excellent work culture

• Coaching & training

• Growth potential

KEY SUB TASKS

• Lead and train staff on the best ways to convert calls into booked service appointments
• Manage dispatch to ensure the right technicians are matched to every job
• Author and refine call scripts so they’re clear, compelling and result in more appointments
• Become an expert of your market, know the customer needs and how best to engage them
• Monitor performance of staff, review recorded calls, and advise them on how to promote sales
• Formalize a coaching and training platform that’s cost-effective and measurable
• Show employees how their individual contributions matter to the company’s success
• Ensure sufficient staffing to match the business demand and seasonal spikes

DESIRED SKILLS AND EXPERIENCE

• Possess the ability to inspire both personal and professional growth in our team members
• Ability to provide unparalleled customer satisfaction
• Ability to drive team performance to achieve all business goals and objectives
• Be detail-oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced       and goal-driven environment
• Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint)

Job Type: Full-time