Job Description

MUST HAVE THE BASIC KNOWLEDGE OF MANHATTAN ACTIVE OMNI EXPERIENCE OR SIMILAR PROGRAM

LESLIE’S OVERVIEW

Leslie’s Pool Supplies is the "World's Largest Retailer of Swimming Pool Supplies." With over 900 retail stores in 35 states plus Commercial, Service, E-Commerce, and Distribution divisions, there are many career opportunities here at Leslie’s. With over 50 years of providing best in class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our Team Members feel valued and are enthusiastic about the contributions they make to the success of Leslie's

OUR MISSION

We are committed to being the world-class authority in pool and spa care, supported by our dedication to offer the best value across all channels and the highest quality of customer service, delivered through knowledge, integrity, and friendliness.

ABOUT THE OPPORTUNITY

The Retail Operations Coordinator is responsible for daily management of the Omni-channel order management system (Manhattan Active Omni). Support the Retail Operations team and field organization by ensuring a seamless fulfillment process and customer resolution of all Omni-channel orders. The Retail Operations coordinator reports to the Director of Retail Operations and is an exempt position.

The successful individual will leverage their proficiency in Retail Operations to...

• Provide order issue resolution by partnering with store teams, ecommerce customer service, and internal departments
• Coordinate Omni-channel (Manhattan Active Omni) order tracking and order management through daily reporting
• Facilitate sales based on inventory availability within various Omni ordering channels
• Monitor ordering system (Manhattan active Omni) and report any technical and inventory issues
• Support inventory accuracy processes in retail stores
• Serve as a resource to stores teams to correct issues regarding Omni-channel transactions
• Communicate with store teams to ensure highest level of customer service through timely ordering, pack-out standards, and feedback on customer experience
• Prepare weekly reporting on key metrics

EXPERIENCE AND QUALIFICATIONS

• Attention to detail and action oriented
• Collaborate in a team environment to accomplish expected results
• Strong email communication and listening skills with the ability to develop peer relationships
• Strong ability to prioritize workload and multi-task with minimal supervision
• Technical and analytical mindset
• Creative problem solving skills
• Microsoft office suite and excel experience
• Availability to work occasional weekends
• Ability to excel in a fast pace environment

AN OUTSTANDING PROFESSIONAL WILL HAVE...

• Minimum 1-2 years experience in pool supply goods or a comparable retail environment with a focus on Omni channel capabilities, retail operations, ecommerce, and customer experience
• Bachelor’s degree preferred
• Manhattan Active Omni order brokering experience- preferred, not essential

Leslie’s Pool Supplies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

TO APPLY DIRECTLY, USE THE FOLLOWING LINK TO COPY AND PASTE INTO YOUR BROWSER:

TEXT "LESLIES" TO 97211 OR APPLY ONLINE HTTPS://WWW. LESLIESPOOL.COM/JOBS.HTM

https://lesliepool.taleo.net/careersection/lesl_external_careers_website/jobdetail.ftl?job=200014UN&lang=en&sns_id=mailto#.X2t74DGhoRA.mailto

Company Description

Since 1963, we have aimed to deliver quality products through superior customer service. As a steadily growing organization, with a presence in 35 states, we recognize that the most critical component to our continued success is our people. And as such, there is nothing we value more than the development and growth of our team. Our internal promotion and advancement structure is unsurpassed: the vast majority of all open management positions are filled from talent within our company. Company Mission Statement; We are committed to being the world-class authority in pool and spa care, supported by our dedication to offer the best value across all channels and the highest quality of customer service, delivered through knowledge, integrity and friendliness. Leslie’s Core Tenants; Passion for Sales Growth, Superior Customer Service, Operational Excellence, A Great Place to Work, Value-Centric and Continuous Improvement. We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities. Leslie’s is committed to infusing diversity into the workplace and providing opportunity to our military veterans and their families. Having a diverse and experienced team fuels innovation and creativity. We promote an expansive environment that supports differing perspectives, thoughts, ideas, cultures, and ways of life. Leslie’s is an equal opportunity employer.