PLEASE READ FULL DESCRIPTION BEFORE APPLYING

Texas and Louisiana residents ONLY – NO OTHER STATE/COUNTRY will be considered.

Applications must contain a current and detailed resume

APPLICANTS MUST INCLUDE THEIR CURRENT CITY/STATE OF RESIDENCE ON APPLICATION

Key responsibilities for the Level 3 IT Print Service Technician are setting up and installing new printers, copiers, scanners, and copier management software at commercial client businesses throughout the Southeast Texas area.

JOB DUTIES:

• The Level 3 IT Technician is the highest tier of technical support within the organization, typically handling the most complex and critical IT issues that cannot be resolved at Tier 1 or Tier 2.

• Must be able to implement design changes, fix bugs, or make infrastructure-level updates.

• Provide routine service and maintenance on printer equipment.

• Troubleshoot and repair print equipment and provide excellent customer service and support.

• Manage schedules and customer emergencies.

• Good verbal communication and excellent customer service skills when talking with customers is required.

• Analytical thinking skills along with problem solving skills are essential.

REQUIREMENTS:

• This job requires a valid Drivers License and reliable transportation.

• At least 3-5 years experience required.

** Core Technical Experience**

• Years of Service: Usually requires 3-5+ years of hands-on IT support experience.
• Tier Progression: Proven track record of successfully moving through Level 1 and Level 2 helpdesk roles.
• Project Management: Experience leading system migrations, server deployments, or network overhauls.

** Top Certifications**

• CompTIA: Advanced certs like Network+, Security+, or CySA+ (Cybersecurity Analyst).
• Cisco: CCNA (Cisco Certified Network Associate) or CCNP (Professional) for complex networking.
• Microsoft: Microsoft Certified: Azure Administrator Associate or equivalent modern workplace credentials.
• Cloud & Virtualization: AWS Certified Solutions Architect or VMware Certified Professional (VCP). [1]

Specialized Knowledge

• Enterprise Infrastructure: Mastery of Active Directory, Group Policy, DNS, DHCP, and enterprise-level backups.
• Network Engineering: Deep understanding of routing protocols, VLANs, firewalls, and VPN setups.
• Virtualization: Expertise managing Hyper-V, VMware, or cloud-based server environments.
• Cybersecurity: Ability to detect vulnerabilities, apply security patches, and respond to network breaches.

Soft Skills

• Root-Cause Analysis: Ability to troubleshoot abstract, undocumented, and unique technical glitches.
• Technical Writing: Skill to document complex processes, write training manuals, and map network topologies.
• Mentorship: Willingness to coach, train, and guide Level 1 and Level 2 technicians.

** REFERRED BUT NOT REQUIRED:**

CompTIA: Advanced certs like Network+, Security+, or CySA+ (Cybersecurity Analyst).

Cisco: CCNA (Cisco Certified Network Associate) or CCNP (Professional) for complex networking.

Microsoft: Microsoft Certified: Azure Administrator Associate or equivalent modern workplace credentials.

Cloud & Virtualization: AWS Certified Solutions Architect or VMware Certified Professional (VCP)

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** Benefits**

.48 cents per mile to be reimbursed for travel and $50 a month cell phone allowance.

401K after 1 yr and health insurance contribution.

**Applicants must include a Detailed Resume and 3 Professional References, along with the application.

**** Applicants must complete Criteria Corp Assessments immediately after phone interview, in order to be considered.**

**** Professional References must be submitted immediately following phone interview.**

**Applicants must submit to and pass a drug screen and background check, prior to hire in.

**** Applicants MUST be a CURRENT Texas or Louisiana resident at time of application and hire in.**

**Applicants must have a valid Driver's License and Social Security Card.