Job Description
Job Title: Level 3 Systems Engineer - MSP Division
Optional 4-day work week! Hybrid work plan after 60 - 90 days.
Company Overview:
IPRO is a rapidly growing MSP and VoIP Cloud hosting provider seeking an experienced Systems Engineer to join our MSP division. As a trusted "IT Department" for small to medium businesses nationwide, we're looking for a talented professional who can think critically, lead, and solve complex problems.
Job Summary:
As a Systems Engineer, you will play a key role in projects across the line, supporting our MSP customers, mentoring junior team members, and driving process improvements. If you're a motivated, detail-oriented, and results-driven individual with a passion for IT, we encourage you to apply.
Requirements:
5+ years of experience in an MSP support role or equivalent experience
10+ years of IT support experience
Senior-level experience deploying, troubleshooting, fixing, and maintaining:
Advanced troubleshooting and deployment of Fortinet products including:
Work to engineer, onboard, and install new MSP customers
Mentor and assist the Help Desk technicians and the Systems Administrators with support tickets
Implement tools and processes to enhance organizational efficiency
Conduct advanced network troubleshooting
Collaborate with the team to identify and implement process improvements
Familiarity with Microsoft Remote Desktop Services, Azure, AWS, and other cloud technologies
· The expectation will be that you are an SME (Subject Matter Expert) in at least 2 of these areas: Networking, VMWare vSphere, Current versions of Windows Server, PowerShell, Active Directory or VDI.
· Currently On-Call rotation is handled by the Help Desk and Systems Administrators, however, Systems Engineers may be contacted to assist when necessary.
Preferred Qualifications:
Experience with
What We Offer:
Career Growth:
Professional growth is highly encouraged, and promotions and career growth are completely dependent on your willingness to grow and provide more value to the company.
Company Description
IPRO: Where Innovation Meets IT Excellence
For two decades, IPRO has been a trailblazer in the Cloud VoIP realm. But that’s not all! Five years ago, we stepped up our game by diving headfirst into full-fledged MSP services. Here’s why you should be excited:
Why Choose IPRO?
Solid Foundation: Our small but mighty team boasts a rock-solid customer base. We’re not just growing; we’re rocketing forward.
Innovation Zone: At IPRO, creativity isn’t just encouraged—it’s celebrated. Got a game-changing idea? We’re all ears.
Business Backbone: We’re the IT and voice lifeline for countless small to medium-sized businesses. And yes, we sprinkle in a dash of magic for our larger clients too.
What’s Cooking?
New Clients Galore: Our pipeline is bursting with fresh faces. That’s why we’re beefing up our MSP squad—support, administration, and engineering—all hands on deck!
Join the IPRO Adventure!
Ready to ride the tech wave? Apply now and let’s shape the future together!
IPRO: Where Innovation Meets IT Excellence\r\n\r\nFor two decades, IPRO has been a trailblazer in the Cloud VoIP realm. But that’s not all! Five years ago, we stepped up our game by diving headfirst into full-fledged MSP services. Here’s why you should be excited:\r\n\r\nWhy Choose IPRO?\r\nSolid Foundation: Our small but mighty team boasts a rock-solid customer base. We’re not just growing; we’re rocketing forward.\r\nInnovation Zone: At IPRO, creativity isn’t just encouraged—it’s celebrated. Got a game-changing idea? We’re all ears.\r\nBusiness Backbone: We’re the IT and voice lifeline for countless small to medium-sized businesses. And yes, we sprinkle in a dash of magic for our larger clients too.\r\nWhat’s Cooking?\r\nNew Clients Galore: Our pipeline is bursting with fresh faces. That’s why we’re beefing up our MSP squad—support, administration, and engineering—all hands on deck!\r\nJoin the IPRO Adventure!\r\nReady to ride the tech wave? Apply now and let’s shape the future together!