In this role, you’ll work directly with existing customers supporting them after they go live! 

You’ll become a Levelpath product expert and help train and support customers' day-to-day questions about the solution. 

You will play a critical part in bringing feedback to the product & engineering team about improving the current solution while helping develop a strong relationship with our customers.  The role will include everything from answering support tickets, customer training, daily interactions with users, product documentation, quality assurance, and reporting bugs to product & engineering. 

KEYS TO SUCCESS

• Most important: Empathy for our customers
• Effective collaborator and self-starter
• Ability to flourish in a fast-paced environment 
• Detail oriented

WHAT YOU’LL DO

• Make sure customers have a delightful experience with the product 
• Become an expert on the Levelpath solution 
• Drive & support customer health by understanding their friction points when using Levelpath product(s)
• Develop support documentation for product solution offerings
• Help develop best product practice guides to support evolving use cases
• Represent the voice of the users in product asks
• Help build, optimize, and scale our processes, assets, & systems (Zendesk & Salesforce) for serving enterprise account

WHO YOU ARE 

• 2+ years of experience in a customer-facing role
• B2B SaaS experience in a fast-paced environment
• BA or BS