Support all computer, phone, and networking functions at CTDI facilities; and assist other department members as required. Responsible for troubleshooting technical issues and ensuring computer systems are up-to-date.
- Provide hands-on support to users.
- Apply software patches and upgrades.
- Maintain Windows PC’s & peripherals including laser printers, label printers, bar-code scanners, etc.
- Installation and deployment of networking hardware and/or computers for new production lines
- Prepare hardware, software, back-office, and domain accounts for new users.
- Manage wired and wireless networks
- Manage domain accounts and email accounts requests from Corporate IT team
- Minor PC repair and parts ordering
- Investigate PC and network connectivity issues
- Set up and configure work benches as per department/Operations requirement
- Record, track and document issues and their resolutions – including initial problem, successful and unsuccessful decisions made, actions taken and final resolution.
- Other tasks as determined by supervisor.
Required Skills
The ideal candidate will have education, training, or experience with most or all of the below:
- Problem solving and critical thinking skills are a must
- Excellent troubleshooting abilities
- Ability to prioritize and manage time
- Capable of some heavy lifting
- Excellent organizational and coordination abilities
- Able to work independently as well as part of a team
- Possess the drive to succeed and to participate in the growth of an exciting, fast paced organization
- Highly motivated team player
- Attention to detail
- Excellent written and verbal communication skills with the ability to communciate effectively with technical and non-technical colleagues at all levels in the organization
- Excellent customer service skills
Required Experience
The ideal candidate will have education, training, or experience with most or all of the below:
- Microsoft Windows Server and Active Directory
- CompTIA A+ certification or equivalent
- CompTIA Network+ certification or equivalent
- Microsoft Office
- Wired and wireless networking