Benefits:

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Signing bonus

Training & development

Vision insurance

Levi’s Building Components, a leader in the metal roofing accessories industry, is looking for the right person to join our expanding team. We are looking for a Technical Service Manager who will be responsible for overseeing and improving quality control processes, researching new products and processes, and training. Other key responsibilities would include:

Ensuring highest level of quality in our projects, products, and service

Product testing

Communicating with clients to ensure their quality expectations are met and addressing any concerns or questions.

Highlighting areas for improvement and be forthcoming with ideas on how to improve educational materials, methods, assessment techniques and compliance.

Maintaining precise and detailed records

Conducting regular reviews and updates of quality control processes to ensure they are in line with industry standards and best practices.

Staying up-to date with industry developments and trends related to quality control and implementing any necessary changes.

Collaborating with managers and other team members

Providing guidance and support to internal and external customers to resolve technical issues.

Coordinating and conducting training events such as quality control training, process improvement training, new products training, etc.

Maintaining and coordinating various product certifications and testing.

Investigating and staying up to date on all Levi’s Building Components products, including an understanding of any available prints or technical documents.

Continuous improvement, investigate and implement new training programs and interactive techniques.

Traveling up to 20% annually.

Participating in technical discussions, providing strategic prioritization and risk management guidance.

Ensuring all technical issues are documented in the Monday.com platform and solutions implemented through following established ticketing policies and procedures.

Conducting market research and competitive analysis to identify market opportunities, trends, and customer needs.

The ideal candidate would possess the following skills:

Bachelor's degree and/or 10 years’ experience

Construction industry experience is a must.

Experience working in a manufacturing environment.

General understanding of business financials and ROI

CAD experience, a plus

Exceptional problem-solving skills and the ability to address complex challenges.

Analytical thinking and a strong understanding of using data to inform product decisions.

Ability and patience to take complicated technical programs and present them in a digestible way to non-technical individuals.

The ability to work in a team atmosphere and be a team player.

Effective communication skills with senior management and executive teams, ability to articulate product roadmap, progress, and evolution to key stakeholders, including executive leadership.

High level of attention to detail

Strong mathematical and grammar skills

Recognizes the importance of certain tasks and responsibilities and has the ability to prioritize to ensure that deadlines are met.

Building trust, establishing credibility, and achieving success in the workplace.

Levi’s Building Components offers the following benefits:

Competitive pay

Generous profit-based bonuses

Health, Dental and Vision Insurance

401k with match

PTO and paid holidays

Tenure awards and company sponsored trips.